topic Re: My Account in Get Support

My Account

RonaRobe — Thu, 03 Mar 2022 01:49:42 GMT

There’s activity on my account that was not done by me. Who can clean this up.

Re: My Account

esjliv — Thu, 03 Mar 2022 01:52:31 GMT

@RonaRobe wrote:
There’s activity on my account that was not done by me. Who can clean this up.

@RonaRobe - what kind of activity?

Extra charges? If so contact CSA: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

OR, are you seeing your voicemail number listed in your call history?

They end in any of these numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Or, is it something else?

edit: spelling

Re: My Account

hairbag1 — Thu, 03 Mar 2022 01:52:09 GMT

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance. Watch the envelope on top right side of page will be highlighted when they respond.

Re: My Account

softech — Thu, 03 Mar 2022 01:53:50 GMT

@RonaRobe ,

What kind of activity ? want to send us some screenshots and give us more info.

Re: My Account

HALIMACS — Thu, 03 Mar 2022 01:59:31 GMT

Looking back at your prior posts, @RonaRobe , there's been alot of recent activity while you were in West Palm Beach.

Could you be seeing the results of prior issues you had with attempting to purchase add-ons?

Re: My Account

andieavatar — Thu, 03 Mar 2022 02:04:40 GMT

What kind of activity exactly? Calling customer support will probably clear it up.... https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Still curious exactly what you're seeing?

Re: My Account

hTideGnow — Thu, 03 Mar 2022 02:08:52 GMT

@andieavatar wrote:
What kind of activity exactly? Calling customer support will probably clear it up.... https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Hi @andieavatar Calling customer support won't work, you have to open ticket with them. LoL. Just joking, I know what you meant

Re: My Account

computergeek541 — Thu, 03 Mar 2022 05:51:04 GMT

BKNS27: Please refrain from unnecessarily repeating others.