topic Re: Voice mail speed dial in Get Support

Voice mail speed dial

Rascal — Thu, 03 Mar 2022 01:41:52 GMT

We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps the whole phone?

Re: Voice mail speed dial

HALIMACS — Thu, 03 Mar 2022 01:44:44 GMT

the last 7 digits are always 1-xxx-580-4001

Re: Voice mail speed dial

esjliv — Thu, 03 Mar 2022 01:45:59 GMT

@Rascal wrote:
We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps the whole phone?

@Rascal - what happens when you press and hold '1' on your dialer?

OR, see here - Voicemail Access list:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Voice mail speed dial

darlicious — Thu, 03 Mar 2022 01:49:46 GMT

@Rascal

To reset your call forwarding back to the default pm voicemail number use ##004#.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 01:50:52 GMT

When I hold one, it goes to the number missing the last digit (1), so the call cannot go through. I know that the last digit is 1, but I can't get the number back into the speed dial.

Re: Voice mail speed dial

HALIMACS — Thu, 03 Mar 2022 01:55:16 GMT

Shot in the dark, @Rascal , but is this helpful:

From the main screen, select
Menu

Utilize the 5-way navigation pad to highlight and the OK button to select.
Select
Contacts
.
Use the
right soft key
to choose Options.
Select
Speed dial
.
Highlight a speed dial option (e.g., 2-9) then select
Set
.
Highlight the applicable contact then press
OK to select. Update the number.

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 01:59:59 GMT

Speed dial options do not include the number 1 key, just 2-9.

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 02:03:34 GMT

Not sure where to enter the ##004#

Re: Voice mail speed dial

darlicious — Thu, 03 Mar 2022 02:24:50 GMT

@Rascal

Well it's a bit of a guess on a flip phone for your call forwarding settings....but try settings>>phone >>calls>>call forwarding>>then enter ##004#.

Edit:

For an Alcatel flip phone the instructions are as follows:

From the home screen, press the OK button on the keypad. Scroll to and select Settings. Under 'Network & Connectivity' tab, scroll to and select Call Settings. Select Call Forwarding.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Voice mail speed dial

hTideGnow — Thu, 03 Mar 2022 02:24:43 GMT

Hi @Rascal What model is your phone?

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 02:30:59 GMT

Maxwestneofliplte

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 02:33:17 GMT

It's a Max West Neo Flip LTE

Re: Voice mail speed dial

darlicious — Thu, 03 Mar 2022 03:02:34 GMT

Oh I hate this new community forum that eats our posts that even **poof** the magic post eating dragon can't fix anymore! Pm why did you give us this piece of crap forum?!!

@Rascal

For the umpteenth time of trying to post this info for you...and perhaps our resident expert can confirm you can enter ##004# here....from the instructions for your phone:

Enable Call Forwarding:

Open “Phone”
Tap “Menu”
Go to “Settings” > “Call forwarding” (NOTE: this option might be unavailable if it’s unsupported by your carrier)
Enter or edit the phone number/contact you want to use for call forwarding
Tap “Enable” to confirm

Enable Conditional Call Forwarding:

Launch “Phone”
Tap “Menu”
Go to “Settings”
Access “Call forwarding”
Select to forward incoming calls “When unanswered”, “When unreachable” or “When busy”
Enter or edit the phone number you want to forward calls to
Tap “Enable” / “Update”

Disable Call Forwarding:

Launch “Phone”
Tap “Menu”
Go to “Settings” > “Call forwarding”
If necessary, select the forwarding option you want to disable
Tap “Disable” to confirm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Voice mail speed dial

Rascal — Thu, 03 Mar 2022 03:10:17 GMT

Thank you, darlicious!! You saved the day and we appreciate it so much!!

Re: Voice mail speed dial

darlicious — Thu, 03 Mar 2022 04:05:40 GMT

@Rascal

Yay....I'm glad I didn't give up on trying to post my post and it all worked out for you. Come back anytime we love to help!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.