topic Re: How do I change my email address? in Get Support

How do I change my email address?

Frank96 — Wed, 05 Jan 2022 06:37:08 GMT

Hi, how do I change my email address with Public Mobile? I am currently looking to delete the email address I'm using and cannot see an option to change the email.

Re: How do I change my email address?

ShawnC13 — Thu, 19 Jan 2017 15:00:17 GMT

You need to login to the selfserve and on the overview tab on the right hand side is your profile and you can go there and "edit Profile" then "Change username"

Re: How do I change my email address?

Dan — Thu, 19 Jan 2017 15:00:33 GMT

For selfserve, go to My Profile and then go to Change Username.

For community, go to My Settings (small orange SIM on the top right), Email address will be the option to change on that page.

Re: How do I change my email address?

sportymi — Thu, 19 Jan 2017 15:03:08 GMT

It states "Please note that changing your Username will not change the email address on your profile."

I thought you can't change your email address. It's permantely linked, no?

Re: How do I change my email address?

Dan — Thu, 19 Jan 2017 15:09:10 GMT

Yes, it does state that, but I've done it multiple times, and it changed the email address for me. I can no longer login with the old email address, only with the new one.

Re: How do I change my email address?

ShawnC13 — Thu, 19 Jan 2017 15:10:57 GMT

I have seen a post while doing a search and a MOD said to send them a private message with their account number and the email they want to change to.

Quote from Saray_O

You want to change your Self Serve username as well as the email associated with your Public Mobile account, right? Just send me a private message with your Public Mobile account number, and I will do that for you!

Re: How do I change my email address?

dohadotahmed — Thu, 19 Jan 2017 15:26:57 GMT

Yes you can change your email address by following the instructions other people mentioned but remember that your community email have to be the same as your self serve account to connect the both account.

Re: How do I change my email address?

WearySky — Thu, 19 Jan 2017 16:41:22 GMT

What @ShawnC13 said. The email associated in the back end with your PM account can only be changed by a mod. It's sorta strange that changing it in self-serve doesn't change it on your account, but so it goes.

Re: How do I change my email address?

will13am — Thu, 19 Jan 2017 16:48:36 GMT

@WearySky wrote:
What @ShawnC13 said. The email associated in the back end with your PM account can only be changed by a mod. It's sorta strange that changing it in self-serve doesn't change it on your account, but so it goes.

Maybe this warrants a labs suggestion. Unless this is a feature and is needed for something, having to involve a moderato to change account email is not wise use of a scarce resource. Just let the account holder change it as they see fit.

Re: How do I change my email address?

rkreddyb4u — Thu, 19 Jan 2017 16:52:55 GMT

No Mod team help is required to change emailadress, change username and it will upadate the new emailID automatically on your account - I tried this last month and it works fine perfectly

Re: How do I change my email address?

WearySky — Thu, 19 Jan 2017 16:58:45 GMT

@rkreddyb4u wrote:
No Mod team help is required to change emailadress, change username and it will upadate the new emailID automatically on your account - I tried this last month and it works fine perfectly

Yes, it shows up in your self service account, but it's been mentioned by mods before that in the back-end, the email address actually associated with your account doesn't change (no idea what this would ever be used for). I wonder if this might be part of the reason for the "your email address doesn't match your account" issues that people are having with the contact us form?

Re: How do I change my email address?

will13am — Thu, 19 Jan 2017 17:00:56 GMT

We need a Public Mobile rep to weigh in here and clarify.

Re: How do I change my email address?

WearySky — Thu, 19 Jan 2017 17:02:41 GMT

@Shazia_K (or whichever mod is on duty at the moment) care to weigh in on this, since I don't believe a mod has been tagged yet?

Re: How do I change my email address?

Mary_M — Thu, 19 Jan 2017 17:52:42 GMT

Hey @Frank96,

Good question! You can change your self-serve username yourself, but we will have to update the one in the back-end (where you receive all your email notifications) Please send me a private message including your phone number, 4 digit PIN and the new email address 🙂

Cheers,

Mary

Re: How do I change my email address?

dohadotahmed — Thu, 19 Jan 2017 17:56:55 GMT

I think rkreddyb4u is right because I changed my self serve username(my email address) a month ago without any problem from my self serve account.
Okay thanks @Mary_M for clarification.

Re: How do I change my email address?

will13am — Thu, 19 Jan 2017 23:35:49 GMT

@Mary_M wrote:
Hey @Frank96,

Good question! You can change your self-serve username yourself, but we will have to update the one in the back-end (where you receive all your email notifications) Please send me a private message including your phone number, 4 digit PIN and the new email address 🙂

Cheers,

Mary

@Mary_M, thanks for the clarification. Was this intentional for a reason? The impression the customer gets based on the description is that we are able to change the username which happens to also be the email. Unless there is a security or other internal reason for requiring a moderator to change the email, the customer should be allowed to change it. In fact, the username should be the email as described.

Re: How do I change my email address?

SD08 — Fri, 20 Jan 2017 01:06:51 GMT

@Mary_M wrote:
Hey @Frank96,

Good question! You can change your self-serve username yourself, but we will have to update the one in the back-end (where you receive all your email notifications) Please send me a private message including your phone number, 4 digit PIN and the new email address 🙂

Cheers,

Mary

@Mary_M

Just to clarify, if we change our email address ourselves in both our self-serve and in our community accounts (matching address), but we don't get a moderator to update the back-end, we would still end up not properly credited for community rewards?

Re: How do I change my email address?

Mary_M — Fri, 20 Jan 2017 14:10:13 GMT

You will be credited as long as the self-serve account matches the community account @DS08

Mary

Re: How do I change my email address?

bwurban — Tue, 02 Oct 2018 21:28:52 GMT

Please give instructions on how to change the email that was originally set up for my account. I can no longer access that email and NEED to change it to my current address.

When I go into the Edit function, it gives me options to change everything

Re: How do I change my email address?

SD08 — Tue, 02 Oct 2018 21:35:28 GMT

@bwurban

As indicated by moderator Mary M. here, you need to send a private message to the moderator team, including your phone number, 4-digit PIN, the old e-mail address on your account, and the new e-mail address you want to use.