topic Locked out in Get Support

Locked out

Deeschmizz — Thu, 03 Mar 2022 03:58:54 GMT

I had everything ready , I changed my password, than i tried to log in and I was locked out. Please help.

Re: Locked out

softech — Wed, 02 Mar 2022 21:51:46 GMT

@Deeschmizz Not sure if you want to wait an hour and try with your new created password.

If you waited and still not logging in (or decide not to wait), open a ticket with PM support and have them sort it out:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Locked out

HALIMACS — Thu, 03 Mar 2022 00:33:56 GMT

@Deeschmizz What seems to also work well is the following:

wait 1 hour,
clear cache and cookies,
open an incognito tab,
try logging in again

Failing the above, after waiting the 1 hour, use a COMPLETELY different browser on a different device and try logging in again.