topic Re: Change plan issue in Get Support

Change plan issue

Sherrymlj — Thu, 03 Mar 2022 04:12:53 GMT

Two days ago I received a notification from public mobile informing me that I had used 75% of my data base plan 5 GB /40.00 /30 days. I immediately changed my plan to the 15GB/ 60.00/30 days. 69.00 was applied to my credit card. However this morning I receive another notification from public mobile informing me that I had used 100% of my data, My question is why hasn't my plan changed? As my account profile still indicates that my current plan is the base plan 5GB/ 40.00/30 days?????

Re: Change plan issue

Anonymous — Wed, 02 Mar 2022 15:28:38 GMT

@Sherrymlj : What is your Available Funds balance? When is your next renewal?

Re: Change plan issue

softech — Wed, 02 Mar 2022 15:30:35 GMT

@Sherrymlj Can you login to My Account and confirm what is it showing as your current plan? Does it show the new or old there?

Also, when you request a plan change, there is the button "Change Now" and "Change in the next renewal date", which one did you pick?

Change now would have make the change immediately and PM will charge you the new plan amount and start a new plan cycle immediately.

Re: Change plan issue

mimmo — Wed, 02 Mar 2022 16:09:28 GMT

@Sherrymlj what does selfserve overview state under plan details?

Re: Change plan issue

BKNS27 — Wed, 02 Mar 2022 17:13:31 GMT

@Sherrymlj

I would suggest you alway double check on your Self Serve account. It is the most current update of usage.

Re: Change plan issue

esjliv — Wed, 02 Mar 2022 20:29:19 GMT

@Sherrymlj - if you only added funds to your account and the $'s are still sitting in your Available Funds area, then you did not complete the plan change yet.

As long as you have enough funds, you should be able to have the option to Change Now if you are up or downgrading.

Note, though, doing this you do not get the prorated amount back from the cycle you are currently in. Those funds are lost.

So, if you are close to your renewal date, perhaps purchasing a data addon to get you through this cycle.

The addon will still on your account until consumed. Plan Data will always get used first, before the addon will kick in.

Then you can schedule a plan change on Next Renewal if you think your current plan is not sufficient enough.