topic Re: Help to ring and text to UK in Get Support

Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 16:30:48 GMT

I am unable to text and ring to numbers back home in the U.K. My pack covers INTL texts so U.K should be included, right?

I also tried an 0800 customer line back home and I had a message saying Telus has blocked the number for security and to ring *611 from mobile for help - which also didn't work.

Re: Help to ring and text to UK

Anonymous — Wed, 02 Mar 2022 16:51:17 GMT

You should be able to text to there. be sure to use + or 011 in front of the country code and drop any leading zeros of area codes.

Calling would need the gift long distance or the UK add-ons.

You wouldn't likely be able to call a UK toll-free number.

Re: Help to ring and text to UK

CountyDownIeUk — Wed, 02 Mar 2022 16:57:00 GMT

@chelle_windsor wrote:
I am unable to text and ring to numbers back home in the U.K. My pack covers INTL texts so U.K should be included, right?

I also tried an 0800 customer line back home and I had a message saying Telus has blocked the number for security and to ring *611 from mobile for help - which also didn't work.

In the add on list there is a TOC that lists what prefix numbers are not included in the UK add on.

Re: Help to ring and text to UK

hTideGnow — Wed, 02 Mar 2022 17:03:24 GMT

HI @chelle_windsor How you made the call? did you drop the 0 before the area code?

not sure about 0800, but according to PM: these area code cannot be called

4470, 44870-44879, 44843-44845

Re: Help to ring and text to UK

Meow — Wed, 02 Mar 2022 17:36:05 GMT

From what I see, UK has dedicated 1000 UK add-on minutes. I do not think UK is part of long distance calls

https://www.publicmobile.ca/en/bc/get-help/articles/overview-of-add-ons

but texting should work to anywhere in the world.

Re: Help to ring and text to UK

CountyDownIeUk — Wed, 02 Mar 2022 17:44:13 GMT

@chelle_windsor

As @hTideGnow says.....

just to advise.....

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726. Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialled: 4470, 44870-44879, 44843-44845.

Re: Help to ring and text to UK

hTideGnow — Wed, 02 Mar 2022 17:49:22 GMT

HI @CountyDownIeUk you probably knows UK better. OP said "0800 customer line", that is an area code like 1-800 in US/Canada? If so, does that mean that number supposed to work since it is not part of the area code on PM "not able to call area code" list?

Re: Help to ring and text to UK

benfatto — Wed, 02 Mar 2022 17:50:49 GMT

@chelle_windsor If you cannot call 611 something else is wrong. Does your phone service work properly except for calling/texting UK?

Re: Help to ring and text to UK

hTideGnow — Wed, 02 Mar 2022 17:59:20 GMT

.. sorry, wrong. Please ignore

Re: Help to ring and text to UK

CountyDownIeUk — Wed, 02 Mar 2022 17:58:44 GMT

@hTideGnow wrote:
HI @CountyDownIeUk you probably knows UK better.
Lol.....no....my name is from ancestry only......I could not tell you when I have made a LD call anywhere.....and never outside of Canada or USA. And most USA calls are FaceTime.

OP said "0800 customer line", that is an area code like 1-800 in US/Canada?
I would assume so. And do keep in mind @chelle_windsor 800 numbers are set up to receive calls within the country and NOT from Canada and some are set up to receive calls from any country.

If so, does that mean that number supposed to work since it is not part of the area code on PM "not able to call area code" list?
Not really...depends how the 800 number was set up.

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:10:20 GMT

Thanks for the advice - I will check the numbers I am using are correct as mentioned above.

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:12:02 GMT

I think the 0800 number I won't be able to use from further reading but for friends and family I use +44 and drop the 0 from the mobile or area code

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:13:05 GMT

Thank you for your help! I will see about updating my package to cover UK and check my contact lists to make sure I have the numbers and codes correct to text.

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:13:39 GMT

Thank you - this is helpful

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:14:44 GMT

I seem to be able to text and ring within Canada ok, I haven't noticed any issues

Re: Help to ring and text to UK

Anonymous — Wed, 02 Mar 2022 18:21:53 GMT

@chelle_windsor : If you've been here a while then did you get the Xmas gifts of some data and 500 minutes of calling? That 500 minutes would have included the UK. Have you tried to call a number there?

Re: Help to ring and text to UK

Meow — Wed, 02 Mar 2022 18:42:51 GMT

@hTideGnow wrote:
.. sorry, wrong. Please ignore

Are you saying I am wrong? Please clarify.

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:49:10 GMT

I have been here just over a year but never been able to text home for some reason.

I did get the Christmas gift, so I will check the format of the numbers again and try again 🙂

Re: Help to ring and text to UK

Anonymous — Wed, 02 Mar 2022 18:54:18 GMT

@chelle_windsor : You certainly should have been able to text this entire time. Maybe your recipients can't _accept_ international texts.

The dialing format would be the same dialing and texting.

+44 ... no leading zeros.

Re: Help to ring and text to UK

chelle_windsor — Wed, 02 Mar 2022 18:56:43 GMT

Thank you - I will check my numbers.

I had not thought about not being able to accept international texts. Worth considering - thanks again 🙂