topic Re: no service in Get Support

no service

mariachabinka14 — Wed, 02 Mar 2022 15:31:36 GMT

phone is paid and no service, can i speak to customer service? This needs to be resolved now.

Re: no service

mariachabinka14 — Wed, 02 Mar 2022 15:35:45 GMT

Re: no service

Anonymous — Wed, 02 Mar 2022 15:34:48 GMT

No one's going to call you. It would be wise to remove your number.

Did you have service? Then it suddenly stopped? Can you login to your self-serve account? What recording do you get when you dial 611? Have a look at devicecheck.ca just in case. Did you do a chargeback for an unknown Koodo charge?

Re: no service

mariachabinka14 — Wed, 02 Mar 2022 15:36:34 GMT

so theres really no customer support? 611 is saying call failed and not even connecting

Re: no service

mimmo — Wed, 02 Mar 2022 15:55:27 GMT

@mariachabinka14 there is customer support but only through online messaging with csagents

Have you tried your sim in another phone.? What happened when you tried to login to your selfserve? When did phone stop working? When was your last payment.

Re: no service

mariachabinka14 — Wed, 02 Mar 2022 16:01:33 GMT

this is my mothers subscription, never had to use this website simply top the phone off with a new card so im unable to log in to any profile and am stuck speaking to a useless robot. Been using the service for years and it stopped this morning.

Re: no service

mariachabinka14 — Wed, 02 Mar 2022 16:01:57 GMT

phone is paid and 611 is unavailble.

Re: no service

Anonymous — Wed, 02 Mar 2022 16:56:57 GMT

@mariachabinka14 : When was the last payment? Did you try the devicecheck.ca? Did you try the SIM in another phone?

If you can't login and you can't get through to 611..seems all you can do is muddle your way through that chatbot to get to Submit a ticket.

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: no service

BKNS27 — Wed, 02 Mar 2022 17:18:12 GMT

@mariachabinka14

PM is an online service so you will need to contact a CS_Agent by private messaging by clicking on the envelope icon on top of this page if you are having issues with logging into your Self Serve account.

Otherwise, support here can help you navigate through your account to update your expired credit card.

Re: no service

darlicious — Wed, 02 Mar 2022 20:14:56 GMT

@mariachabinka14

Have you managed to send a private message to customer support? Put "No service" in the subject line and leave a detailed message.

Have you tried putting the pm sim card in another phone to see if it works? Try calling 1 855 4PUBLIC from another phone and enter the 10 digit phone number to hear the info on the account in question.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: no service

esjliv — Wed, 02 Mar 2022 20:23:01 GMT

@mariachabinka14 wrote:
this is my mothers subscription, never had to use this website simply top the phone off with a new card so im unable to log in to any profile and am stuck speaking to a useless robot. Been using the service for years and it stopped this morning.

@mariachabinka14 - log into your mom's account and confirm it says Active status: https://selfserve.publicmobile.ca/

What trouble shooting have you tried?

Like:

turn the phone off for a couple minutes, then restart it up
remove the SIM card, it could have shifted or debris got lodged somehow. reinsert it, reboot.
toggle into airplane mode then back to regular mode
perform a reset of the network settings of the device