topic Re: Mobile Network Connection in Get Support

Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 02:22:04 GMT

I can call and send a txt so as receive a call, txt with my new phone.

But not able to connect the most important mobile network.

My phone is Sharp Aquos sense 4 lite which I bought it in Japan.

I wonder if my phone is compatible with the Public Mobile network or not.

Re: Mobile Network Connection

Anonymous — Wed, 02 Mar 2022 02:06:26 GMT

@TSHIMIZU : I'll tentatively say it might work here. It actually looks weak for talk but you say that's fine. Could you post screenshots of your APN settings. Maybe we'll see something in there to get your data going.

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 02:35:56 GMT

APN is " sp.mb.com "

Re: Mobile Network Connection

softech — Wed, 02 Mar 2022 02:39:24 GMT

@TSHIMIZU

I cannot find any reliable source to confirm the frequency info. (the most reliable one, Sharp Japan show in frequency info at all!!) However, many sites all seem to say it does have the frequencies needed for PM.

and yes, as @Anonymous suggested , start with APN, does it have the proper APN setup?

side chat: i used to have a Sharp flip phone , pre-Android time.. Love it,

Re: Mobile Network Connection

esjliv — Wed, 02 Mar 2022 02:40:25 GMT

@TSHIMIZU

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS)

Can you find your model to check here:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
LTE can be used for text messaging and data.

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 02:55:32 GMT

According to Sharp Aquos, my phone works on

4G：B1/B2/B3/B5/B8/B12/B17/B18/B19/B39/B41
3G：B1/B2/B5/B6/B8/B19

PM&TELUS work on B2:1900/B4:1700/B5:1900/B7:2600/B12:700, it should work on B2,B5&B12.

Re: Mobile Network Connection

softech — Wed, 02 Mar 2022 03:21:01 GMT

@TSHIMIZU wrote:
APN is " sp.mb.com "

@TSHIMIZU can you post the rest of the APN settings? maybe a screenshot, something like this:

Name: CA - Public Mobile Web
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC:
MMS Proxy:
MMS Port:
MMS Protocol: WAP 2.0
MCC:
MNC:
Authentication Type: PAP
APN Type: default, supl

and yes, the frequency list you post is pretty much what I found and confirmed that your phone's Mobile Data shoud work here.

Re: Mobile Network Connection

darlicious — Wed, 02 Mar 2022 05:37:47 GMT

@TSHIMIZU

Pm has a few APN' that work. Posting yours would help us identify the issue but compare yours to this one.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 04:59:16 GMT

My phone shows

Name: Public Mobile

APN: sp.mb.com

Proxy: Not set

Port: Not set

User Name: Not set

Password: Not set

Server: Not set

MMSC: http://alias redirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,supl,hipri,fota,cbs,xcap

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enable

Bearer: Unspecified

MVNO type: Not set

MVNO value: Not set

Re: Mobile Network Connection

softech — Wed, 02 Mar 2022 05:05:43 GMT

@TSHIMIZU try changing APN type to blank and APN protocol to IPv4/IPv6

Re: Mobile Network Connection

computergeek541 — Wed, 02 Mar 2022 05:11:23 GMT

@softech @esjliv @TSHIMIZU

Since phones calls are working, the phone is compatible. Unfortuantely, checking frequencies and network compatibility wouldn't reveal any clues as to why data isn't working (see note from earlier about how data can work on the same network that carries voice calls).

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 06:16:53 GMT

I can’t make APN type to “blank”, changed APN protocol to “IPv4/IPv6”.

After I turned my WIFI and phone off, I tried to connect to PB mobile but failed showing “no internet”.

Re: Mobile Network Connection

Anonymous — Wed, 02 Mar 2022 06:25:51 GMT

1. remove . after alias. aliasredirect is all one word (unless that's a typo) - but that would really only be for MMS.

2. MVNO type set to GID

3. MVNO value set to 4D4F

4. for fun set Bearer to LTE

5. keep the IPv4

6. you probably don't really need all of ,hipri,fota,cbs,xcap

We can try out a couple other variations after you try these.

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 07:25:31 GMT

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MVNO type set to GID
MVNO value set to 4D4F
Bearer set to LTE
APN type set to default,mms,supl
APN protocol set to IPv4

Failed showing ‘No internet connection’

Re: Mobile Network Connection

Anonymous — Wed, 02 Mar 2022 14:49:19 GMT

@TSHIMIZU : Dare I ask...you turned on cell data right? Have to ask. It's happened before where someone had forgotten to turn it on. You have the permission for the browser to use cell data right? Can you browse with wifi?

So another variation is (from above by darlicious):

MMS proxy - mmscproxy.mobility.ca

MMS port - 8799

But I think those are much more for MMS, not just browsing.

Also try:

MVNO value - 4D

Mobile Network Connection

darlicious — Wed, 02 Mar 2022 18:11:33 GMT

@TSHIMIZU

Can you add fota,hipri back into your APN type?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Mobile Network Connection

TSHIMIZU — Wed, 02 Mar 2022 18:25:13 GMT

I can’t follow the meaning of turning on cell data.

Yes, I can browse with home wifi.

I may not have the permission for the browser to use cell data yet, see following article that I found.

“Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message.”

Re: Mobile Network Connection

Anonymous — Wed, 02 Mar 2022 18:34:45 GMT

@TSHIMIZU : That thing you found is all about porting your number. It would have no bearing on data.

To use the cellular data on the phone instead of wifi you need to turn cellular data on. Might be called Mobile data in your connection settings.

The permissions of the browser to use that connection would be in Apps and find the browser and set it. If that's the problem.

Re: Mobile Network Connection

darlicious — Wed, 02 Mar 2022 18:36:04 GMT

@TSHIMIZU

That only has to do with porting your phone number into pm. You can ignore that message.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Mobile Network Connection

softech — Wed, 02 Mar 2022 18:37:41 GMT

@TSHIMIZU wrote:
I can’t follow the meaning of turning on cell data.

@TSHIMIZU Can you confirm if your Mobile data is enabled?

Some like this:

Head into your Settings > Connections
Select Data usage
Toggle on Mobile Data