topic Re: Not receiving text from a certain people in Get Support

Not receiving text from a certain people

Alwayset — Tue, 01 Mar 2022 22:07:50 GMT

Hi so my phone isn't receiving any text from certain people. I can make calls text and receive also my data works. I've alrdy switch on and of the airplane mode and remove the sim card as well

Re: Not receiving text from a certain people

BKNS27 — Tue, 01 Mar 2022 22:42:39 GMT

@Alwayset

What is the model of your phone?

Re: Not receiving text from a certain people

esjliv — Tue, 01 Mar 2022 22:43:31 GMT

@Alwayset wrote:
Hi so my phone isn't receiving any text from certain people. I can make calls text and receive also my data works. I've alrdy switch on and of the airplane mode and remove the sim card as well

@Alwayset - it should be determined if it is an issue on their end or your end.

Do you have someone else you know that can receive their texts?

Try a reboot of your phone, and if still issues do a reset of your network settings.

If you, or the sender has Chat Features enabled, try turning them off. This would be for android users.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

For Apple-

If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

Re: Not receiving text from a certain people

Alwayset — Tue, 01 Mar 2022 23:00:47 GMT

Samsung galaxy fe20

Re: Not receiving text from a certain people

Alwayset — Tue, 01 Mar 2022 23:03:51 GMT

She isn't having any issues with anyone else just me and i have rebooted my phone and network

Re: Not receiving text from a certain people

Anonymous — Tue, 01 Mar 2022 23:16:24 GMT

If you have that person as a contact then might you have them blocked? Can they call you?

Re: Not receiving text from a certain people

softech — Tue, 01 Mar 2022 23:17:09 GMT

@Alwayset wrote:
She isn't having any issues with anyone else just me and i have rebooted my phone and network

@Alwayset is that just one person you cannot receive the text or multiple?

Did you receive voice call when she calls you?

Re: Not receiving text from a certain people

esjliv — Tue, 01 Mar 2022 23:40:28 GMT

@Alwayset wrote:
She isn't having any issues with anyone else just me and i have rebooted my phone and network

Try removing her contact from your contacts list completely.

Then re-add it.

Removing and Reinstalling the message app, or clearing is cache perhaps.

Re: Not receiving text from a certain people

pkaraa — Tue, 01 Mar 2022 23:55:20 GMT

Depends on the text too. Short URLs are often gets blocked.

Check if you can send text to that number?

Re: Not receiving text from a certain people

hTideGnow — Wed, 02 Mar 2022 00:22:21 GMT

@pkaraa wrote:
Depends on the text too. Short URLs are often gets blocked.

HI@pkaraa what is Short URLs?

HI@Alwayset check your Galaxy store and make sure the text app is up to date

You might also try to download Google Message and see if you can receive text there

(and you tried your SIM on another phone? this could tell you if it is device or PM issue)

Re: Not receiving text from a certain people

Alwayset — Wed, 02 Mar 2022 00:54:28 GMT

So it turns out she cant text other certain people aswell and her service provider is rogers. She has a iphone

Re: Not receiving text from a certain people

Alwayset — Wed, 02 Mar 2022 00:55:51 GMT

Soo it turns out she can't text certain other ppl aswell.

Re: Not receiving text from a certain people

Alwayset — Wed, 02 Mar 2022 00:57:15 GMT

Definitely didnt block my wife. But it turns out she cant text certain other ppl aswell

Re: Not receiving text from a certain people

Alwayset — Wed, 02 Mar 2022 00:58:28 GMT

Yaa its just her and we just found out that she cant text certain ppl aswell.

Re: Not receiving text from a certain people

Anonymous — Wed, 02 Mar 2022 01:01:08 GMT

@Alwayset : iphones have their own peculiarities. Their texting app is iMessage. It can do instant messaging over the internet to other iphones. Standard SMS is needed to text Androids. Standard SMS doesn't need the internet. But sometimes this gets tripped up in the Apple world.

Re: Not receiving text from a certain people

CountyDownIeUk — Wed, 02 Mar 2022 03:16:34 GMT

If you have an iPhone....take a screen print of your “message” settings and post.

Re: Not receiving text from a certain people

pkaraa — Wed, 02 Mar 2022 04:47:44 GMT

@hTideGnow wrote:
@pkaraa wrote:
Depends on the text too. Short URLs are often gets blocked.

HI@pkaraa what is Short URLs?

@hTideGnow "Short codes" as discussed here in details https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-block-by-server/m-p/784096

Re: Not receiving text from a certain people

hTideGnow — Wed, 02 Mar 2022 12:40:39 GMT

@pkaraa wrote:
@hTideGnow wrote:
@pkaraa wrote:
Depends on the text too. Short URLs are often gets blocked.

HI@pkaraa what is Short URLs?

@hTideGnow "Short codes" as discussed here in details https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-block-by-server/m-p/784096

HI @pkaraa Oh, short codes. that I know.. you said Short URL earlier. but thanks