topic Re: 611 100 spam in Get Support

611 100 spam

shawmail60-bill — Wed, 05 Jan 2022 14:42:25 GMT

public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages?

why does public think its acceptable to harass members and customers?

is that the price you pay for getting a cheap service - annoying automated messages at all times of the day?

i say you public! keep it up and ill cancel.

[language edit ...... Luddite]

Re: 611 100 spam

ShawnC13 — Tue, 12 Nov 2019 18:38:06 GMT

First off there is no need for the language you used here. What repetitive messages are you getting did you try and block the number? I get no spam texts from PM at all so I don't know what messages you are talking about and I have been here for three years.

Re: 611 100 spam

Luddite — Tue, 12 Nov 2019 18:38:53 GMT

@shawmail60-bill wrote:
public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying khunts at public from sending unnecessary messages?

why does public think its acceptable to harass members and customers?

is that the price you pay for getting a cheap service - annoying automated messages at all times of the day?

i say ======= you public! keep it up and ill cancel.

Try blocking them with your phone settings. Otherwise, enjoy the service wherever you go.

Re: 611 100 spam

DL888 — Tue, 12 Nov 2019 18:55:45 GMT

Don't know why you are getting text from PM, the only text I ever received are when my plan is about to expire. Could be spam from another source phishing as 611.

Re: 611 100 spam

computergeek541 — Tue, 12 Nov 2019 19:08:21 GMT

@shawmail60-bill If you're using an Android phone, the most recent versions of Android Messages allow you to make it so that the messages from a preset numbers don't make your phone show a notification on your phone. Open up this Messages app and then long press on the message thread. Tap on the "do not enter"/block symbol. This will make it so that the messages are still on your phone but they will be automatically hidden when you receive them.

Re: 611 100 spam

88cranston — Tue, 12 Nov 2019 19:19:23 GMT

@shawmail60-bill wrote:
public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages?

why does public think its acceptable to harass members and customers?

is that the price you pay for getting a cheap service - annoying automated messages at all times of the day?

i say you public! keep it up and ill cancel.

[language edit ...... Luddite]

Can you show us some screen shots of your SPAM texts please?

Re: 611 100 spam

totalUser — Tue, 12 Nov 2019 19:15:03 GMT

Hi @shawmail60-bill

I just checked just messages, i get 2 per cycle from 611, the first one lets me know that renewal is coming, the second one lets me know that mg plan renewed.

100 sends me an sms every time i refer a friend and also when my rawards have been applied to my account ( which is once per cycle)

5129 informs every second month or so informs me how to file a complaint against public mobile

So that's 3 messages perb cycle, 6 times per year ccts info and if I'm lucky to make a referral i get informed instantly. It wouldn't qualify as spam in muy books.

There is also roaming reminder that gets triggered when you cross the border, i just never take it so i can't really say much about it.

Again you have an option of blocking them, though i find it useful as i pay mys bill manually ( though i'm registered for autopay To collect rewards) and also i like to know that payment went through and there was no problem with the renewal

Again if you don't find them useful you have an option of blocking them

Re: 611 100 spam

hogas123 — Tue, 12 Nov 2019 21:44:09 GMT

The messages are mostly updates to your account and reminders around payment time, however, if you no longer wish to recieve them you may simply block the numbers on your phone. Other service providers send similar messages to their customers as they are meant as a curtosy to keep you up to date.

Re: 611 100 spam

Nezgar — Sat, 16 Nov 2019 06:00:24 GMT

I don't get texts notifying my that a friend has used my referal code, that would be cool - how do I sign up for that? 🙂

As it stands the two referals I've done I receive no notification, no SMS or email. Only indication i know of right now is to manually check in the self serve portal under Plan and Add-Ons>Rewards>expanding Refer-a-Friend Reward...

EDIT: *facepalm*. Nevermind. I used my wifes referal code, so she got the text, not me. Mystery solved.

Re: 611 100 spam

CS_Agent — Sat, 16 Nov 2019 15:31:54 GMT

Hi @shawmail60-bill,

Please reach out to the Moderators by creating a private ticket using our virtual assistant.

https://www.publicmobile.ca/en/bc/get-help

Have a great day,

Camelia_M

Re: 611 100 spam

88cranston — Sat, 16 Nov 2019 16:39:32 GMT

@shawmail60-bill wrote:
public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages?

why does public think its acceptable to harass members and customers?

is that the price you pay for getting a cheap service - annoying automated messages at all times of the day?

i say you public! keep it up and ill cancel.

[language edit ...... Luddite]

I don’t know how you can call information texts as being Spam!!!!

The other day I received two texts within minutes letting me know I needed to have funds available for my renewal. Both texts were same and only one was necessary but I didn’t mind because I did not hear the first one.

And once again can you send some pics of your SPAM texts?

Re: 611 100 spam

88cranston — Sat, 16 Nov 2019 17:13:10 GMT

@Nezgar wrote:
I don't get texts notifying my that a friend has used my referal code, that would be cool - how do I sign up for that? 🙂

As it stands the two referals I've done I receive no notification, no SMS or email. Only indication i know of right now is to manually check in the self serve portal under Plan and Add-Ons>Rewards>expanding Refer-a-Friend Reward...

EDIT: *facepalm*. Nevermind. I used my wifes referal code, so she got the text, not me. Mystery solved.

Yes I agree that would be nice to see. Then you can know to expect the credit next renewal, thank your friend and offer assistance etc. But.....it is unlikely the text will tell you who your friend is!

Re: 611 100 spam

computergeek541 — Sat, 16 Nov 2019 18:41:39 GMT

@CS_Agent wrote:
Hi @shawmail60-bill,

Please reach out to the Moderators by creating a private ticket using our virtual assistant.
https://www.publicmobile.ca/en/bc/get-help

Have a great day,
Camelia_M

It's my understanding that Public Mobile will not allow a customer to opt out of account text messages such as payment reminders, renewal notifcations, referrals added, and rewards applied messages.

Has this changed?

Customers do have the option of blocking such text messages using software on their phones.

Re: 611 100 spam

Korth — Sat, 16 Nov 2019 20:49:36 GMT

@computergeek541 wrote:
It's my understanding that Public Mobile will not allow a customer to opt out of account text messages such as payment reminders, renewal notifcations, referrals added, and rewards applied messages.

Has this changed?

Customers do have the option of blocking such text messages using software on their phones.

Some of the msgs do say you can "unsubscribe" ... I haven't tried it myself but probably exactly what it says.

You can block all notifications from Public Mobile by manually blocking each number they use - I've seen msgs from 100, 611, 5129, 5130, 5131 - but if you do this then don't complain that you never receive notifications about your payment reminders, your Data usage, free gifts and special promos, etc.

And I think you'll find every carrier spams out notifications about whatever they consider important. From what I've seen (on other people's phones), Public Mobile is far less spammy and intrusive than Virgin, Rogers, or Freedom.

Re: 611 100 spam

computergeek541 — Sat, 16 Nov 2019 20:55:28 GMT

@Korth wrote:
Some of the msgs do say you can "unsubscribe" ... I haven't tried it myself but probably exactly what it says.

You can block all notifications from Public Mobile by manually blocking each number they use - I've seen msgs from 100, 611, 5129, 5130, 5131 - but if you do this then don't complain that you never receive notifications about your payment reminders, your Data usage, free gifts and special promos, etc.

The messages from 611 and 100 cannot be unsubscribed from. They are considered important by Public Mobile - although I don't. I think that that the complaint here is partially how customers are given no choice. It's just easier for customers to block the messsages on their end.

Re: 611 100 spam

Korth — Sat, 16 Nov 2019 21:30:49 GMT

It's always impossible to please everyone, lol, especially with first world problems.

Re: 611 100 spam

kav2001c — Sat, 16 Nov 2019 21:43:18 GMT

@shawmail60-bill

Um opt out....?

Re: 611 100 spam

flager — Mon, 18 Nov 2019 02:50:52 GMT

I believe there is section in your account that allows you to opt out from receiving these messages. These 611 & 100 messages are not spam... they are notification messages. All prepaid service providers send them... have you tried texting back STOP.

Re: 611 100 spam

Nezgar — Mon, 18 Nov 2019 03:48:05 GMT

@flager wrote:
I believe there is section in your account that allows you to opt out from receiving these messages. These 611 & 100 messages are not spam... they are notification messages. All prepaid service providers send them... have you tried texting back STOP.

I have not seen such an option in the self-serve portal. If it exists, I would appreciate if you can take a look and note where you saw it and share.

Re: 611 100 spam

computergeek541 — Mon, 18 Nov 2019 04:40:55 GMT

@Nezgar wrote:
@flager wrote:
I believe there is section in your account that allows you to opt out from receiving these messages. These 611 & 100 messages are not spam... they are notification messages. All prepaid service providers send them... have you tried texting back STOP.
I have not seen such an option in the self-serve portal. If it exists, I would appreciate if you can take a look and note where you saw it and share.

There's no option for this. Messages from 611 and 100 and some of the others (including CCTS remdinders) cannot be opted out of.

Only the marketing text messages can be unsubcribed from. Those are the ones that makes offers to switch to Koodo or about swtiching to a different Public Mobile plan using a promo code. The opt-out for these isn't in the self serve account. These are opted out by replying to the text message.