topic Re: data problem in Get Support

data problem

MK771 — Tue, 01 Mar 2022 23:47:45 GMT

from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.

Re: data problem

HALIMACS — Tue, 01 Mar 2022 14:13:47 GMT

@MK771 Could you have reached your data allotment? Check under your "my data and add-ons" section of your selfserve to see if there's any remaining.

Also, you may wish to try manually selecting 3G from network connections. Some users have found success with that

Re: data problem

softech — Tue, 01 Mar 2022 14:15:22 GMT

@MK771 your voice service are working?

Then, my next question would be , are you on iOS or Android

if iOS, what is the OS version number? any chance 15.4 Beta?

if Andoird, did you check if you have set monthly data limit on the device level?

Also, you tried to access internet via different apps? internet ? mail? facebook, etc?

Re: data problem

MK771 — Tue, 01 Mar 2022 14:33:09 GMT

My plan just renewed on 26 Feb

Re: data problem

softech — Tue, 01 Mar 2022 14:38:35 GMT

@MK771 wrote:
My plan just renewed on 26 Feb

@MK771 Login to My Account and check what is it showing on the line about data.

Re: data problem

Meow — Tue, 01 Mar 2022 14:49:45 GMT

What your PM account says about available data?

Screenshot please if possible.

Re: data problem

esjliv — Tue, 01 Mar 2022 22:03:32 GMT

@MK771 wrote:
from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.

@MK771 - if you have data left on your plan preform a Reset of your Network Settings on your phone.