topic Re: New Account Payment Issue in Get Support

New Account Payment Issue

ljeanner — Tue, 01 Mar 2022 07:46:15 GMT

RESOLVED - I entered my payment voucher manually in my account and all is good now.

Hello, I activated my SIM and used a payment voucher to pay for my plan. However, when I go into my account it says my plan expired March 1st, but I just activated it! Also, in payment history, there is no transaction shown. What happened to my voucher payment and how can I fix this? Thank you!

Re: New Account Payment Issue

BKNS27 — Tue, 01 Mar 2022 07:55:09 GMT

@ljeanner

There is a standard blurb that states that indicates that your account is suspended on the day of your renewal.

On your Self Serve account under Payment History there should be a debit column amount for your plan and a credit column with your payment. There should be Available Funds of $0 and your next Payment Due date with your next payment amount. It may take a day for your payment to show up on your account.

I was confused too when I joined.

Re: New Account Payment Issue

ljeanner — Tue, 01 Mar 2022 07:54:17 GMT

Thank you. For some reason when I activated, it did not accept the voucher. But when I re-entered it in my account and submitted it went through. So all is good now.

Re: New Account Payment Issue

BKNS27 — Tue, 01 Mar 2022 07:58:24 GMT

@ljeanner

Great!

Sometimes when you make a payment, you need to logout then back in for it to update. Also you may want to power off your phone then power back on so it activates your account.

Re: New Account Payment Issue

cellphoneuser1 — Tue, 01 Mar 2022 09:02:09 GMT

@ljeanner wrote:
Thank you. For some reason when I activated, it did not accept the voucher. But when I re-entered it in my account and submitted it went through. So all is good now.

Vouchers don't always work immediately. It can be a few hours before it accepts it.