topic overcharge in Get Support

overcharge

nirenxu — Tue, 01 Mar 2022 03:49:04 GMT

I just registered today, why is it charged three times,

Re: overcharge

BeachNBeer — Tue, 01 Mar 2022 03:50:01 GMT

@nirenxu

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

overcharge

nirenxu — Tue, 01 Mar 2022 03:50:56 GMT

I just registered today, why is it charged three times, can I ask the bank to cancel it twice?

Re: overcharge

softech — Tue, 01 Mar 2022 03:55:15 GMT

@nirenxu Don't ask the bank to cancel. You have activated 3 times by accident and you don't know which charge was the one with your current line

Open a ticket with PM Support and have them sort it out for you (PM needs to cancel the other 2 lines so it won't keep charging you):

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: overcharge

computergeek541 — Tue, 01 Mar 2022 03:55:01 GMT

@nirenxu wrote:
I just registered today, why is it charged three times, can I ask the bank to cancel it twice?

As you have done business with Public Mobile, your bank will ask you to first try to work this out with Public Mobile.

Re: overcharge

NDesai — Tue, 01 Mar 2022 03:55:08 GMT

@nirenxu Are all entries under Credit or Debit? Post a screenshot from the self-serve transaction history so we can see and try to explain what's going on.

Re: overcharge

BKNS27 — Tue, 01 Mar 2022 04:13:32 GMT

@nirenxu

Unfortunately you must have re-entered your payment several times by mistake.

You will need the CS_Agent to reply back after they completed their review.

They will take care of this for you.

Re: overcharge

Anonymous — Tue, 01 Mar 2022 04:53:54 GMT

@nirenxu : Did you have troubles with the activation and started again?

Re: overcharge

esjliv — Tue, 01 Mar 2022 12:05:56 GMT

@nirenxu wrote:
I just registered today, why is it charged three times,

@nirenxu - if this just happened, perhaps they are not AUTHORIZED charges yet with your card company.

Credit cards companies can show both Pending and Authorized/Approved charges.

Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent