topic Re: I need to change my email address in Get Support

I need to change my email address

Colin58 — Mon, 28 Feb 2022 23:49:51 GMT

i need to change my email address for my public mobile account.

Re: I need to change my email address

Spudster — Mon, 28 Feb 2022 23:54:59 GMT

No problem, @Colin58

Just ask the Customer Support Agents

There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

You may also wish to change the e-mail address for your Community account to match it - that can be done by you by clicking on your avatar top right, then going down to My Profile.

Re: I need to change my email address

hTideGnow — Mon, 28 Feb 2022 23:55:23 GMT

HI @Colin58 Only PM CS Agent can assist you with changing the email address on My Account.

And a reminder, after you changed email in My Account, make sure you also change the email in Community Account. They have to be the same for PM to apply Community reward

To open ticket with PM CS Agent to change email address, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Change username
Click " Forgot Self-Serve Email" <- this is the closest choice the Chatbot offers
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to change my email address

computergeek541 — Tue, 01 Mar 2022 00:23:16 GMT

Re: I need to change my email address

esjliv — Tue, 01 Mar 2022 00:50:49 GMT

@Colin58 wrote:
i need to change my email address for my public mobile account.

@BKNS27 - ever notice your posts get moved for being redundant?

This one is at risk likely. 25 minutes after two very clear ways to help OP, but you add it again.

And, I know I am sure i've done it! As with others.

But just curious, how come? Are the other 2 not clear enough?