topic Re: How to Cancel US Roaming Package in Get Support

How to Cancel US Roaming Package

kelseyluo — Mon, 28 Feb 2022 23:10:50 GMT

Hey Public Mobile Community!

I recently purchased a US talk and text roaming package for my trip, but wasn’t able to use it since my trip was cancelled.
How do I cancel this roaming package to receive a refund?

Regards,

Kelsey

Re: How to Cancel US Roaming Package

Spudster — Mon, 28 Feb 2022 23:14:38 GMT

@kelseyluo

If none of it was used, and it was somewhat recently purchased, try requesting this of the CSA's.

If they agree to doing this, they may apply the funds to your available funds to be used against future service renewals or add-on purchases. Bear in mind, pre-paid services usually offer no refunds, which is stated in their Service Terms at the bottom of the page.

There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: How to Cancel US Roaming Package

BKNS27 — Mon, 28 Feb 2022 23:14:25 GMT

@kelseyluo

Best that you contact a CS_Agent about your situation and a refund by private messaging (envelope icon) on top of this page.

Re: How to Cancel US Roaming Package

computergeek541 — Mon, 28 Feb 2022 23:14:24 GMT

@kelseyluo wrote:
I recently purchased a US talk and text roaming package for my trip, but wasn’t able to use it since my trip was cancelled.
How do I cancel this roaming package to receive a refund?

Unfortunately, Public Mobile's policies have always mentioned that refunds aren't provided.

Re: How to Cancel US Roaming Package

hTideGnow — Mon, 28 Feb 2022 23:20:45 GMT

HI @kelseyluo PM is prepaid service and they usually do not provide refund. However, there is a chance they can reverse the purchase and put the fund back into your Account as Available Fund, which can be used for next renewal.

Please hope a ticket with PM CS Agent and discuss with them, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type "Wrong Add-on / plan purhcased"
Then click "Contact Us"
and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to Cancel US Roaming Package

darlicious — Mon, 28 Feb 2022 23:23:41 GMT

@kelseyluo

Your best bet is to ask for a credit to your account. Explain that your trip was cancelled last minute and the CSA may grant the credit. FYI....understand that US 10 day roaming add ons start the "clock" the moment you purchase them. In future add funds to your account but wait until departure or arrival in the US to confirm and submit your purchase of these add ons so you don't waste any of the 10 days of roaming while you are still in Canada. Are you sure you had actually purchased the roaming add on or have you only added the funds to your account?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: How to Cancel US Roaming Package

computergeek541 — Tue, 01 Mar 2022 00:47:20 GMT