topic Re: Update credit card in Get Support

Update credit card

Jimmycaygan — Mon, 28 Feb 2022 18:04:15 GMT

I want to pay my past due charges

Re: Update credit card

Anonymous — Mon, 28 Feb 2022 18:11:51 GMT

There are no "past due charges" here. If your account is suspended then you can pay to renew for another term. If your account is deactivated (after 90 days in suspension) then the account is dead.

So if you can login to your account then you can go into Make a payment and a little line lower down to the left Manage my card and remove and re-add a card. If unsuccessful then only try once more and then wait an hour if still unsuccessful. Make sure the address you enter matches the billing address of the payment card. Don't include a space in the postal or else drop the last digit.

Re: Update credit card

esjliv — Mon, 28 Feb 2022 18:23:21 GMT

@Jimmycaygan wrote:
I want to pay my past due charges

Are you currently in nonpay/suspeneded status now?

If so, for how long? If after 90 days in this status your account is closed (edit as @Anonymous already posted!) and you lose your phone number and access to self serve.

Otherwise, see @Anonymous post.

Re: Update credit card

Yummy — Mon, 28 Feb 2022 18:23:44 GMT

PM is pre-paid service. If you do not pay, plan/service is suspended until you pay. After 90 days of no payment, your account is deleted.

To pay your bill manually:

To update your credit card:

Re: Update credit card

computergeek541 — Mon, 28 Feb 2022 19:43:50 GMT