topic Re: Can't send or receive image texts/messages in Get Support

Can't send or receive image texts/messages

Brhildebrandt — Mon, 28 Feb 2022 05:29:23 GMT

I have a Realme 8 5G that has been working great for me on the public mobile network with one exception.

There are only a few people that I can send and receive text images from. Most people send me an image and I get a message to download it but it won't download. If I try to send an image to those people I get a failed to send message.

Has anyone experienced something like this and figured out how to fix it?

The fact that sending/receiving images from a few people works leaves me baked as to what the cause of the issue is.

Re: Can't send or receive image texts/messages

Anonymous — Mon, 28 Feb 2022 03:56:21 GMT

@Brhildebrandt : Can you otherwise browse the internet with cell data (not wifi)? Do you have your texting app set to use RCS? I then also wonder about your APN settings.

Re: Can't send or receive image texts/messages

BKNS27 — Mon, 28 Feb 2022 04:12:25 GMT

@Brhildebrandt

Check the APN type setting to see if it is on mms

Re: Can't send or receive image texts/messages

Brhildebrandt — Mon, 28 Feb 2022 04:44:42 GMT

Everything works on wifi or data except for sending images via text.
Not sure what you mean by RCS. The APN settings should be good. I have them set up as noted on Gishan.net

I have been playing around with it a bit tonight and it appears that if I unselect an option to "only send SMS/MMS messages" then I can send images to other android phones (not iphones) when I have wifi but not on mobile data.
UPDATE - It appears I had a setting wrong and I can send images via mobile to other android users

In no instances can I send images to iphones

Re: Can't send or receive image texts/messages

Brhildebrandt — Mon, 28 Feb 2022 04:31:41 GMT

Do you mean set to a MMS APN instead of a Global APN?

Re: Can't send or receive image texts/messages

Anonymous — Mon, 28 Feb 2022 04:49:41 GMT

@Brhildebrandt : The easiest for us would be if you could post screenshots of your currently active APN settings from top to bottom.

Re: Can't send or receive image texts/messages

Brhildebrandt — Mon, 28 Feb 2022 05:24:41 GMT

Here are my current settings

Re: Can't send or receive image texts/messages

Anonymous — Mon, 28 Feb 2022 05:28:25 GMT

@Brhildebrandt : Right. BKNS27 will likely be right.

APN Type = default,mms

Add a comma and mms after default. No spaces. Lower case.

Edit: Might need some alteration to the last two at the bottom. But let's see what happens with ,mms.

Re: Can't send or receive image texts/messages

computergeek541 — Mon, 28 Feb 2022 05:28:34 GMT

@Brhildebrandt

For APN type, try changing it from default to default,mms (no space before or after the comma)

Re: Can't send or receive image texts/messages

Brhildebrandt — Mon, 28 Feb 2022 15:11:35 GMT

This worked great!

Thanks for your help!