topic Re: PIN number in Get Support

PIN number

rocky5 — Sun, 27 Feb 2022 23:30:17 GMT

How do I find my 4 digit pi

Re: PIN number

BKNS27 — Sun, 27 Feb 2022 23:33:18 GMT

@rocky5

Which PIN?

- security PIN?

- SIM PIN?

- Samsung phone PIN?

Re: PIN number

computergeek541 — Sun, 27 Feb 2022 23:33:28 GMT

@rocky5 wrote:
How do I find my 4 digit pi

Did you activate online or in-store? In either case, you would have received a text message with the account PIN. I would check your device to see if it's still saved there. Also, if you performed an online activation, the account PIN would be whatever you chose at the time.

Re: PIN number

hTideGnow — Sun, 27 Feb 2022 23:36:47 GMT

HI @rocky5 If you have forgotten your PIN or unable to find the PIN back form the text as advised by @computergeek541 , the only way is to contact PM CS agent to reset it

To do so, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437