topic Re: "Check Eligibility" button when transfering number not doing anything in Get Support

"Check Eligibility" button when transfering number not doing anything

DraftKnot — Sun, 27 Feb 2022 21:24:22 GMT

Hi there!

Trying to transfer a number from Speakout to Public. When I enter the number and hit the "Check Eligibility" button it doesn't do anything; I see a little spinning circle then it disappears. Is this service down right now? I have tried it on Firefox, Chrome, and Edge browsers.

Thank you!

Re: "Check Eligibility" button when transfering number not doing anything

softech — Sun, 27 Feb 2022 21:27:30 GMT

@DraftKnot

Please activate with a brand new phone number first. After activation is completed, you can then request porting from within your Self-serve/My Account

There, you will not be asked what old carrier is. Simply put the IMEI in the field: Equipment Serial Number. (You can get the IMEI by just dialing *#06# on your phone)

Do not use an account number and do not fill in the PIN for porting when coming from Speakout

Re: "Check Eligibility" button when transfering number not doing anything

DraftKnot — Sun, 27 Feb 2022 21:35:10 GMT

Thank you for the reply. I am already activated with a brand new number.

"Check Eligibility" button when transfering number not doing anything

darlicious — Sun, 27 Feb 2022 21:37:06 GMT

@DraftKnot

Please refer to this post by @popping for how to port from Speakout.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: "Check Eligibility" button when transfering number not doing anything

softech — Tue, 26 Apr 2022 13:16:14 GMT

@DraftKnot wrote:
Thank you for the reply. I am already activated with a brand new number.

Then try to request from My Account->Change number and then select "Transfer a wireless or wireline number from another provider "

https://selfserve.publicmobile.ca/Overview/ChangeNumber/

Re: "Check Eligibility" button when transfering number not doing anything

DraftKnot — Sun, 27 Feb 2022 21:46:18 GMT

This is what I am doing

It just hangs here and doesn't do anything. Thanks again for the help! I will try submitting a ticket as mentioned above I guess.

Re: "Check Eligibility" button when transfering number not doing anything

softech — Sun, 27 Feb 2022 21:53:10 GMT

@DraftKnot Yes, I suggest to open ticket with PM Support

But if you want to try again, you can try :

1. clear cache, close all browsers and relaunc

2. Try using Incognito mode/InPrivate Mode

3. Try on another browser (Edge/Chrome/Firefox)

4. Try on another computer

Re: "Check Eligibility" button when transfering number not doing anything

esjliv — Sun, 27 Feb 2022 23:18:52 GMT

@DraftKnot wrote:
Thank you for the reply. I am already activated with a brand new number.

@DraftKnot

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If the number is eligible, and the self serve section is not working for you still, ask customer support (CSA) to help with the transfer of the phone number.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: "Check Eligibility" button when transfering number not doing anything

whelab — Tue, 15 Mar 2022 01:58:45 GMT

I have the exact same problem, my number is with Lucky Mobile. It just spins and does nothing. Did you have it resolved?

Re: "Check Eligibility" button when transfering number not doing anything

computergeek541 — Tue, 15 Mar 2022 03:25:05 GMT

@whelab wrote:
I have the exact same problem, my number is with Lucky Mobile. It just spins and does nothing. Did you have it resolved?

This is a website issue. Please try again at a later time.

Re: "Check Eligibility" button when transfering number not doing anything

DraftKnot — Tue, 15 Mar 2022 20:07:19 GMT

Yes I followed darlicious's comment above. Basically, submit a ticket to support with all required information. It was resolved within an hour for me. Links and additional infor are in their post above.

Good luck!

Re: "Check Eligibility" button when transfering number not doing anything

darlicious — Tue, 15 Mar 2022 20:19:08 GMT

@DraftKnot

I am happy to hear everything worked out for you! Welcome to public mobile.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #