topic Re: Cannot access mobile data in Get Support

Cannot access mobile data

HimelDas — Sun, 27 Feb 2022 21:46:53 GMT

Hi, I'm sure I have enough data left for this billing period. But my mobile data has stopped working.

Any assistance would be appreciated.

Thank you.

Re: Cannot access mobile data

hTideGnow — Sun, 27 Feb 2022 21:49:28 GMT

HI @HimelDas We are just customers like you and we won't be able to see your profile.

However, you can check yourself. Login to My Account, on the front page, there is a section about My Data & Add-ons, do you see a line showing data? it so, you still have data left. If not, that would mean it all used up for this cycle and you might want to buy extra data add-on

Re: Cannot access mobile data

Anonymous — Sun, 27 Feb 2022 21:49:32 GMT

Login to your self-serve account and check for data lines under My Data & Add-ons. Or if you know your 4 digit account PIN then use the 611 service.

Re: Cannot access mobile data

esjliv — Sun, 27 Feb 2022 21:51:07 GMT

@HimelDas wrote:
Hi, I'm sure I have enough data left for this billing period. But my mobile data has stopped working.

Any assistance would be appreciated.
Thank you.

@HimelDas - only way to be sure is to log into your self serve account and see if the data line is listed there.

If it is not listed that normally means you used it all up.

If you do see the line there, then try starting your phone. You can also try toggling to airplane mode then back again to see if data kicks in.

Re: Cannot access mobile data

pkaraa — Sun, 27 Feb 2022 21:59:15 GMT

@HimelDas you said you are sure that you have the data available. Are you tracking that on an app in the phone or just have an idea about it.

Was there a update happened overnight. check the current balance of data in self-serve page.

If you see the balance data and there was no update done over the internet then check the other users around you for outage. Telus Koodo Public .. working ?

Other services call/texts working without an issue?

Re-seating of the SIM is recommended at this point while re-booting the device.