topic Re: password reset in Get Support

password reset

Kalapati — Sun, 27 Feb 2022 19:43:20 GMT

Greetings,

I've forgotten password and security answers to my account. How do I reset my password.

Thanks

Khadija

Re: password reset

Spudster — Sun, 27 Feb 2022 19:44:56 GMT

You need to contact customer support @Kalapati

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: password reset

esjliv — Sun, 27 Feb 2022 19:45:29 GMT

@Kalapati if the Forgot your password is not working for you, then you will need customer support assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: password reset

esjliv — Sun, 27 Feb 2022 19:47:07 GMT

@Kalapati - in case you are currently in a nonpay/suspended status...note that, after 90 days in nonpay/suspended status you lose your phone number, account, and access to Self Serve.

Otherwise, contact CSA for help as already posted.

Re: password reset

Kalapati — Sun, 27 Feb 2022 19:55:18 GMT

@esjliv, Thank you for your quick response. faster method is asking me to login in to the account. I'm not able to log in to the account since I forgot my password. Is there any other way to get help quick?

Re: password reset

Spudster — Sun, 27 Feb 2022 19:59:40 GMT

Yes @Kalapati

Send a private message to the Customer Support Agent by clicking here

As all support is online, you'll have to await their reply. You'll see that in the envelope icon upper right while logged into your Community account.

Re: password reset

computergeek541 — Sun, 27 Feb 2022 21:22:16 GMT

Re: password reset

esjliv — Sun, 27 Feb 2022 21:37:57 GMT

@Kalapati wrote:
@esjliv, Thank you for your quick response. faster method is asking me to login in to the account. I'm not able to log in to the account since I forgot my password. Is there any other way to get help quick?

Hi @Kalapati - the faster method is probably asking you for your Community username and login.

Sorry, there is no other way quicker other than submitting a ticket to CSA for this particular request. But CSA can be very quick sometimes. So best to get the ticket in when you can.

And yes, if SIMon Chatbot is causing you issues, you can use method 2, which is the private message to CSA...as @Spudster reiterated, thanks Spudster (😉).

This way can also be quick, depending how quickly a CSA picks up your message.

Re: password reset

BKNS27 — Sun, 27 Feb 2022 23:04:05 GMT

@Kalapati

Use your email address to login to your Self Serve account then click on Forgot Password.

Re: password reset

esjliv — Sun, 27 Feb 2022 23:08:14 GMT

@BKNS27 wrote:
@Kalapati
Use your email address to login to your Self Serve account then click on Forgot Password.

Hi @BKNS27 - OP said they forgot their security questions, which they need to answer correctly after selecting 'Forgot My Password'. So, this method can not currently work for them.

Re: password reset

BKNS27 — Sun, 27 Feb 2022 23:35:13 GMT

@esjliv

Thanks my bad.