topic Re: Data not working in Get Support

Data not working

jayphone — Sun, 27 Feb 2022 18:43:33 GMT

My data stopped working completely a few weeks ago. I assumed I’d accidentally maxed my limit and that once my plan renewed it would be back. My plan renewed yesterday and still no luck so I finally looked into it and I have lots of data still (the new month plus unused add-one). Anyone else/what do I do?

Edit: problem solved, feeling a little silly since I forgot rule #1 of any tech problem - turn it off and on. All fixed now haha 🙈. Thanks y’all.

Re: Data not working

JK8 — Sun, 27 Feb 2022 18:39:36 GMT

@jayphone

Check your apn settings.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: Data not working

softech — Sun, 27 Feb 2022 18:40:28 GMT

@jayphone Are you on iOS or Android?

If Android, check if your phone has a data limit set and the month start date got mixed up. This could cause data being stopped on the device level

Re: Data not working

jayphone — Sun, 27 Feb 2022 18:41:31 GMT

Okay so as I was posting this I realized duh.. I should try turning my phone completely off and on. I finished the post and then immediately did that. Problem solved hahaha. Feeling silly haha. Thanks for your tip/advice anyhow 🙂

Re: Data not working

Dunkman — Sun, 27 Feb 2022 18:42:00 GMT

@jayphone

Which model phone do you have? Anything new with your phone? Any recent updates? I assume talk and text work are working fine.

A few basic troubleshooting advice:

1. Reboot phone

2. Network reset of phone

3. Toggle airplane mode on, then off

You can also try the SIM card in another phone. That helps determine whether hardware issue versus PM service problem.

Re: Data not working

softech — Sun, 27 Feb 2022 18:42:36 GMT

@jayphone No worry, we are happy that your issue is now resolved 🙂

Re: Data not working

Meow — Sun, 27 Feb 2022 19:08:35 GMT

I would say, good practice will be to turn phone off/on at least once in 24 hours.

Re: Data not working

softech — Sun, 27 Feb 2022 19:20:07 GMT

@Meow wrote:
I would say, good practice will be to turn phone off/on at least once in 24 hours.

I agree. some newer phone has Automatic restart setting. I have that set to restart every night