topic Re: No Data Usage in Get Support

No Data Usage

akshea — Tue, 04 Jan 2022 19:20:37 GMT

Hi,

I have been using PM for 6 months already and since yesterday evening, I have not been able to connect to the internet using my phone. I am getting close to my billing cycling and received a notification last week that I have used up 95% of my limit. I thought they will send out another email if I have completely used up my data. I tried to log in to see how much data I have left but it's not showing up under Overview tab or the View My Usage page.

Thanks,

Re: No Data Usage

ShawnC13 — Fri, 14 Jul 2017 15:26:36 GMT

@akshea, you have used all of your data. If it is not showing up in your addons then it has all been used up. Depending on how far away from your renewal you have 3 options really:

1) Renew your plan early. ( I think you need a mod to do this)

2) Purchase a data addon (doesn't expire until all data is used)

3) Use wifi until your plan renews

Re: No Data Usage

WearySky — Fri, 14 Jul 2017 21:59:35 GMT

Yup, this is a stupid "feature" of the self service portal. Why the data add-on disappears when your data is used up, I have no idea.