topic Re: Autopay Reward in Get Support

Autopay Reward

alexin — Sat, 26 Feb 2022 23:12:10 GMT

Hi. Does the $2 off apply to any plan when autopay is enabled?

Re: Autopay Reward

hTideGnow — Sat, 26 Feb 2022 23:13:17 GMT

Hi @alexin Yes, any plan. But Autopay discount only for members on old reward system.

Re: Autopay Reward

Yummy — Sat, 26 Feb 2022 23:22:39 GMT

Yes it does if you subscribed before PM switched to Points rewards.

Re: Autopay Reward

alexin — Sat, 26 Feb 2022 23:32:18 GMT

@Yummy @hTideGnow I'm out of the loop here. So, if I enable autopay now, I won't get that $2 off, right? Is there any reward point for autopay?

Re: Autopay Reward

Anonymous — Sat, 26 Feb 2022 23:33:41 GMT

@alexin : The primary question here is...when did you activate?

Re: Autopay Reward

alexin — Sat, 26 Feb 2022 23:37:05 GMT

I have disabled autopay for now. I was changing bank accounts, so I disabled autopay temporarily. But it seems there's no use activating it now 😕

I might switch to other carriers I guess. I heard Koodo was giving some discounts to Public Mobile users.

Re: Autopay Reward

Yummy — Sat, 26 Feb 2022 23:38:33 GMT

All about Points reward: https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/m-p/778425#M56461

Again, question is: when did you join PM?

Re: Autopay Reward

Anonymous — Sat, 26 Feb 2022 23:42:25 GMT

@alexin : You can toggle autopay off and on all you like. You could toggle it on on the last day of a term before say what 6pm ET and get the $2 at midnight ET and then toggle it off again if you like. But you need to have an account activated before late January.

I can't help you with Points. Dunno. Don't wanna know. (although regulars tend to pick things up as we go along)

Re: Autopay Reward

esjliv — Sat, 26 Feb 2022 23:44:00 GMT

@alexin - if you activated January 25th or after then you are not eligible for the $2 per cycle.

fyi, we are all customers/members like you and do not have access to your account.

Public Mobile Customer support (CSA) agents only have access to your account:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Autopay Reward

darlicious — Sat, 26 Feb 2022 23:46:41 GMT

@alexin

If you are on the points program than the only benefit yo having autopay enabled other than paying for your services is receiving the 500mb autopay data bonus for $25+ plans. There are still benefits to the points program that include:

Anniversary points
Referral points
Community points
5% back in points for all payments.
The lucky draw.
Discounted add ons when redeeming points.

All is not lost with the new points program.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Autopay Reward

BKNS27 — Sun, 27 Feb 2022 00:40:30 GMT

@alexin

You will get the $2 credit off your monthly bill plus free bonus data if you activated your SIM before January 25/22 under the old Rewards system.

You will only get free bonus data if you activated after January 25 under the new Points system.

Re: Autopay Reward

hTideGnow — Sun, 27 Feb 2022 04:09:03 GMT

@alexin

Are you on the old Rewards system or the new one? Login to My Reward, see if it shows you Points or dollar values. Also, it will tell you if you have Anniversary Reward (new system) or Autopay Reward (old system)

Re: Autopay Reward

alexin — Sun, 27 Feb 2022 15:33:25 GMT

@hTideGnow @BKNS27 @darlicious @esjliv @Anonymous

Thank you so much for the comments.

I joined Public Mobile in December 2021. I went to my rewards page. It shows dollar values. So I guess I'm in the old rewards system.

Re: Autopay Reward

hTideGnow — Sun, 27 Feb 2022 16:07:51 GMT

@alexin wrote:
@hTideGnow @BKNS27 @darlicious @esjliv @Anonymous
Thank you so much for the comments.
I joined Public Mobile in December 2021. I went to my rewards page. It shows dollar values. So I guess I'm in the old rewards system.

Hi @alexin then you are all set. $2 will come off your bill every time

Enjoy

Re: Autopay Reward

darlicious — Sun, 27 Feb 2022 20:09:07 GMT

@alexin

Just an FYI...stick with the old rewards program. Don't switch because you can't go back. As mentioned by @Anonymous as long as you enable autopay before midnight eastern upon renewal you will earn the $2 autopay reward.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Autopay Reward

alexin — Sun, 27 Feb 2022 21:22:28 GMT

@darlicious @hTideGnow

Gotcha. Thanks!