topic Account Credentials in Get Support

payment issue

Kinor — Sun, 27 Feb 2022 12:37:20 GMT

credit card prcessed for purchase a SIM card ,but the order didnt go through

account pin number

Kinor — Sun, 27 Feb 2022 12:50:23 GMT

how could I know my account pin number

Account Credentials

Kinor — Sun, 27 Feb 2022 12:53:50 GMT

when I submit a ticket ,they need to Verify with My Account Credentials, I put the username and password which is the same as what I put to log in , but it cant verify.

Re: Account Credentials

Spudster — Sun, 27 Feb 2022 13:38:11 GMT

@Kinor

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Account Credentials

Kinor — Sun, 27 Feb 2022 13:46:06 GMT

when I submit a ticket ,they need to Verify with My Account Credentials, I put the username and password which is the same as what I put to log in , but it cant verify😅

Re: Account Credentials

Spudster — Sun, 27 Feb 2022 14:03:08 GMT

@Kinor

Send a private message to them by clicking here

Tell them your credit card was charged for a SIM card, and that you're wanting to confirm the order was received. Ask them to send you a confirmation with the order details.

It is also possible the 'charge' you're seeing on your payment card is a "temporary" or "pending" charge which may not reconcile into an actual charge if the order did not get processed.

If that's the case, the pending charge will not post to an actual charge under your payment card transaction summary.

Re: payment issue

BKNS27 — Sun, 27 Feb 2022 14:14:33 GMT

@Kinor

You submit tickets from this Community by Chat or private messaging a CS_Agent.

Re: payment issue

Kinor — Sun, 27 Feb 2022 14:29:09 GMT

perfect, thank you so much