topic Re: Stolen phone in Get Support

Stolen phone

Whiskeyjack604 — Mon, 28 Feb 2022 03:20:28 GMT

I got my phone stolen before i could register the number online and i need it disabled before anything happens. How would i go about that?

Re: Stolen phone

cellphoneuser1 — Sun, 27 Feb 2022 09:58:05 GMT

@Whiskeyjack604 wrote:
I got my phone stolen before i could register the number online and i need it disabled before anything happens. How would i go about that?

Contact a CSA and make a ticket by clicking on the chatbot. Tell them you need to disabled the sim card. You'll need to prove account ownership by telling the CSA your account PIN. Buy a new SIM card and phone. Contact CSA again to change to the new sim. Create your self serve account.

Re: Stolen phone

BeachNBeer — Sun, 27 Feb 2022 10:29:54 GMT

@Whiskeyjack604 be sure to try find my device / find my phon to possibly track where your phone is.

Re: Stolen phone

Spudster — Sun, 27 Feb 2022 12:41:10 GMT

@Whiskeyjack604

Why are you concerned about "disabling" you phone which is lost/stolen?

What do you mean "before anything happens"?

Public Mobile is a pre-paid service. The remaining service available will just be consumed.

The only thing you may be concerned with is whether they can gain access to your device to get to documents or personal banking information. Hopefully the device is screen-locked and password protected against that.

Re: Stolen phone

BKNS27 — Sun, 27 Feb 2022 13:55:27 GMT

@Whiskeyjack604

Contact a CS_Agent and blacklist the phone and go to your Self Serve account then on Plans and Add-one tab click on Lost/Stolen phone.

Re: Stolen phone

esjliv — Sun, 27 Feb 2022 16:38:14 GMT

@Whiskeyjack604 wrote:
I got my phone stolen before i could register the number online and i need it disabled before anything happens. How would i go about that?

@Whiskeyjack604 - I am unclear if you are a current Public Mobile customer yet or not.

Did you activate and get charged for a SIM card activation recently?

Or, are you saying you are an active customer but just never created your My Account/Self Serve online account yet?

If you are not a current customer or active within 90 days, then you do not currently have an account with Public Mobile to list your phone into lost/stolen status.

But, if you are a current customer or active within 90 days and have not created any online account yet, you will need to contact customer support as suggested.

If SIMon Chatbot is causing you issues, you can also contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

If you have a credit card registered to your account you can also call # 1-855-478-2542 to remove Autopay (you will need your Account PIN to do so), while you wait for a CSA response.

Re: Stolen phone

softech — Sun, 27 Feb 2022 16:47:01 GMT

@Whiskeyjack604 did you try to do anything with the different Findmyphone service?

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/