topic Re: Need help in Get Support

Need help

Trisha1985 — Sun, 27 Feb 2022 04:55:05 GMT

Can't make or get phone calls but can text

Re: Need help

softech — Sun, 27 Feb 2022 04:58:18 GMT

@Trisha1985 are you on $15 plan? Any chance you used up all the outgoing minutes?

can you receive incoming calls?

If you are on $15 plan, Login to My Account and confirm if you still have outgoing min.

Re: Need help

computergeek541 — Sun, 27 Feb 2022 04:59:05 GMT

@Trisha1985 wrote:
Can't make or get phone calls but can text

Have phone calls worked before using this phone on Public Mobile? If not, which phone model do you have? Public Mobile requires that the device has compatibility with UMTS band 2 and 5 for voice calls.

Re: Need help

esjliv — Sun, 27 Feb 2022 04:59:53 GMT

@Trisha1985 wrote:
Can't make or get phone calls but can text

@Trisha1985 - what more can you share...are you an existing customer, just activated (with new or ported over number).

Was everything working previously?

What about data?

Try turning your phone off. Then start it back up again.

Re: Need help

BKNS27 — Sun, 27 Feb 2022 06:50:18 GMT

@Trisha1985

Can you tell us if you just ported over to PM or activate the SIM today?

Was the phone working before?

It could be the phone or the settings in the phone.