topic Re: Data add-on in Get Support

Data add-on

Someone_here — Tue, 04 Jan 2022 19:20:33 GMT

Question for mods, can you confirm if the data add-ons are now on 3G or 4G LTE?

If someone on the new 3G plans runs out off data and buy an add-on, what speed do they get, 3G or 4G LTE?

Re: Data add-on

SD08 — Fri, 14 Jul 2017 07:24:40 GMT

To make sure PM sees this in order to get a clarification, let's tag @Jeremy_M.

(Moderators could be busy solving service issues.)

Re: Data add-on

Someone_here — Fri, 14 Jul 2017 07:33:06 GMT

You are right, thanks!

Re: Data add-on

NDesai — Fri, 14 Jul 2017 08:07:05 GMT

@MarieHelene_L wrote:
Data add-ons are available for 3G plans! The add-ons available to you in your self-serve will automatically match the data speed you have in your plan. When someone who's on a LTE plan purchases a data add-on, the data speed will be LTE. Same thing for the new 3G plans, if someone who's on a 3G plan purchases a data add-on, the data speed will be 3G.

It's impossible for someone who's on a LTE plan to purchase a 3G data add-on, and vice versa

Marie

https://productioncommunity.publicmobile.ca/t5/Public-Lab/3G-Data-Add-On/idc-p/169352/highlight/true#M7156

Re: Data add-on

Someone_here — Fri, 14 Jul 2017 17:05:39 GMT

Thanks .

So now I have another question: what add-on speed do people on talk and text only plans get?

EDIT: solution to this question here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-add-on/m-p/169710/highlight/true#M18358

Re: Data add-on

TP0703 — Fri, 14 Jul 2017 12:24:54 GMT

That's my question now too.

I have a family who only uses talk & text, but occasional data.

However when she does use the data, she wants LTE speed.

Re: Data add-on

Samianauman — Fri, 14 Jul 2017 13:43:44 GMT

More likely 3g data. Since some one only have talk and text plan, if they buy add-on I think they will get 3g data add-on. Personal thoughts.

Re: Data add-on

srlawren — Fri, 14 Jul 2017 15:42:09 GMT

@TP0703 wrote:
That's my question now too.
I have a family who only uses talk & text, but occasional data.
However when she does use the data, she wants LTE speed.

@TP0703 this is a GREAT question that I have not seen asked before now. Unfortunately @Jeremy_M seems to be a bit radio-silent the past 36 hours or so. Jeremy, can you please answer this question? cc: @NDesai @Luddite @Rockdaddy22 @imm1304

Re: Data add-on

Jeremy_M — Fri, 14 Jul 2017 15:54:22 GMT

@TP0703 this is a GREAT question that I have not seen asked before now. Unfortunately @Jeremy_M seems to be a bit radio-silent the past 36 hours or so. Jeremy, can you please answer this question? cc: @NDesai @Luddite @Rockdaddy22 @imm1304

With pleasure @srlawren - those who are on a Talk & Text plan with no data, and purchase a data add-on would get 4G LTE speeds 🙂

Re: Data add-on

Rockdaddy22 — Fri, 14 Jul 2017 16:02:45 GMT

Thank you for clarifying for us 🙂

Re: Data add-on

srlawren — Fri, 14 Jul 2017 16:11:00 GMT

thanks @Jeremy_M. TBH, I'm not entirely sure any of this add-on business is fair. Why people on 3G and 4G plans are being charged the same amount for the same amount of add-on data but at different speeds is beyond my comprehension. Now you're saying people that don't normally pay for any data in their plans are getting the add-ons in 4G while people that pay you even more every 30 or 90 days for their 3G plans are still stuck with 3G add-ons and for the same add-on price. This just seems wrong, IMHO. Sorry.

Re: Data add-on

Rockdaddy22 — Fri, 14 Jul 2017 16:23:45 GMT

It seems wrong because it is 😞

Re: Data add-on

srlawren — Fri, 14 Jul 2017 19:21:28 GMT

@Rockdaddy22 wrote:
It seems wrong because it is 😞

@Rockdaddy22 amen brother.

Re: Data add-on

Luddite — Fri, 14 Jul 2017 20:41:52 GMT

I will be testing this question next week and will post my findings. Just is passing, I am currently using one of the new data plans and have tethered an iPhone 3g to my Mac by USB. The Communty website is performing well.