topic Locked Out Of ACCOUNT in Get Support

Locked Out Of ACCOUNT

Kwokyauwu123 — Sat, 26 Feb 2022 21:29:11 GMT

Forgotten the username and password but need to update pre authorized payment.

Re: Locked Out Of ACCOUNT

JK8 — Sat, 26 Feb 2022 21:31:04 GMT

@Kwokyauwu123

Choose the chatbot in the lower right hand corner to contact a CSA.

Re: Locked Out Of ACCOUNT

esjliv — Sat, 26 Feb 2022 21:35:47 GMT

@Kwokyauwu123 - try different emails it could be and use the Forgot your password option.

Or, is it possible you have not registered for an account yet? If you activated in-store, this may be the case.

You can register for one here: https://selfserve.publicmobile.ca/self-registration/

Otherwise see @JK8 post.

If SIMon chatbot is given you issues you can also contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Locked Out Of ACCOUNT

hTideGnow — Sat, 26 Feb 2022 21:45:09 GMT

@Kwokyauwu123 your tried the Forgot Password link there? enter the correct email and answer the Security question after.

or if fails, open ticket with PM, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.

Follow these these to get to ticket open page quicker:

type: Forgot log in information

Click "Contact Us"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked Out Of ACCOUNT

Spudster — Sat, 26 Feb 2022 21:50:14 GMT

@Kwokyauwu123

Use your security questions to regain access.

No one ever forgets them, since they're ones the user selects and answers.

Re: Locked Out Of ACCOUNT

hTideGnow — Sat, 26 Feb 2022 21:52:14 GMT

Hi @Spudster No one ever forget? not true, from the people's response, so many who posted for login help forgot the answer to the security question. 🙂

Re: Locked Out Of ACCOUNT

Spudster — Sat, 26 Feb 2022 22:02:48 GMT

Was being facetious @hTideGnow . Gosh, that was mean of me, eh?

Seriously though, forgetting the answers to one's OWN security questions is kinda funny. I'd hope folks not use an obscure question they can't guess an answer to, but I think many do. 😆

Re: Locked Out Of ACCOUNT

BKNS27 — Sat, 26 Feb 2022 22:02:49 GMT

@Kwokyauwu123

Your user name is your email address. If you forgot that too and if you activate the SIM and used the same email on this public Community. Just click on the avatar on the top right then My Profile then Private Status.

If you still need help, only a CS_Agent can help you by private messaging or Chat on this page.