topic Re: Submit Ticket Not a Valid SIM in Get Support

Submit Ticket Not a Valid SIM

PeterR1 — Sat, 26 Feb 2022 20:18:25 GMT

Hello, I tried to activate several times.

But it only gives me the message that it is not a valid SIM.
Would you be able to help with this?

I don't have an account and cannot activate, so I cannot verify my identity to submit the ticket.

Re: Submit Ticket Not a Valid SIM

hTideGnow — Sat, 26 Feb 2022 20:21:37 GMT

@PeterR1

do you have the 19 digits on your SIM and ot was never used?

To seek help from PM, you can open ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Submit Ticket Not a Valid SIM

Spudster — Sat, 26 Feb 2022 20:23:15 GMT

@PeterR1

Are you entering the whole 19 digits (the first 10 digits will be auto-filled)?

Where did you get the SIM card?

For online assistance with activation, click here for live Public Mobile activation assistance.

Re: Submit Ticket Not a Valid SIM

BKNS27 — Sat, 26 Feb 2022 20:36:51 GMT

@PeterR1

What is the first 6 digit of the SIM?

It will be 89122 30000 #########. If not, it is not a PM SIM.

Re: Submit Ticket Not a Valid SIM

esjliv — Sat, 26 Feb 2022 20:53:37 GMT

@PeterR1 - if something happened the first time you tried, activation froze or an error occurred during the process, and you entered the credit card info. It is possible the SIM card is activated already.

Which could be why you are getting these errors now.

Insert the SIM into a phone and restart the phone, do you have any services?

If you did get charged, then can you sign into your Self Serve account here: https://selfserve.publicmobile.ca/Overview/

OR, are you trying to use a SIM card that has been activated at one time before. Because you cannot do that, it must be an unused SIM card.