topic Re: Reward Points in Get Support

Reward Points

Maryap — Sat, 26 Feb 2022 20:23:17 GMT

Why am I not receiving $2 credit each month for auto pay?

Re: Reward Points

Anonymous — Sat, 26 Feb 2022 20:29:59 GMT

When did you activate your account? If before late January then did you opt in to the new Points system? Do you have autopay toggled on? Did you use the Lost/stolen function recently?

Re: Reward Points

Spudster — Sat, 26 Feb 2022 20:34:04 GMT

@Maryap

If you activated AFTER January 25th (or switched to the new points reward program), you'd have to convert the points earned to dollars by entered the Rewards site.

This is accessible within your self-serve, or by clicking https://www.publicmobile.ca/myrewards

If you are still on the prior rewards plan (and definitely did not move over), and you're certain you have auto-pay enabled but are not receiving the $2 reward each cycle, contact the CSA's

There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Reward Points

BKNS27 — Sat, 26 Feb 2022 20:44:04 GMT

@Maryap

If you activated your SIM the the same time as this Community (November 24/21).

Also, if you didn’t switch from Rewards system to the Points system.

Check Self Serve account and look at the bottom of the page. It should say You are currently registered for Dynamic AutoPay.

If not, turn on AutoPay.

Some members claimed it was turned off.

Also contact a CS_Agent about the $2 AutoPay credit.

Re: Reward Points

darlicious — Sat, 26 Feb 2022 20:43:32 GMT

@Maryap

Without a little more info from you it is hard to answer your question. Respond with answers to the questions asked of you and we can get to the bottom of your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Reward Points

esjliv — Sat, 26 Feb 2022 20:48:35 GMT

@Maryap wrote:
Why am I not receiving $2 credit each month for auto pay?

@Maryap - can you post a screenshot of your "View Payment History" area?

If it is not listed on your last renewal, was the Balance of the $2 credit accounted for, or not?