topic Re: PUK Code in Get Support

PUK Code

keneverett — Sat, 26 Feb 2022 19:55:46 GMT

i need the Puk code for my phone to be unlocked. i set up a lock code and it reset itself and i typed it in wrong once and now im locked out of my device

Re: PUK Code

Spudster — Sat, 26 Feb 2022 19:57:36 GMT

@keneverett

Type NEED PUK in the little white bubble to the bottom right and follow the precise instructions to develop a support ticket with the customer support agents.

Re: PUK Code

hTideGnow — Sat, 26 Feb 2022 20:23:56 GMT

Hi @keneverett there are multiple PUK codes.

The only one PM can provide you is the SIM card PUK. Some people set up a SIM PIN and need to enter at each reboot. If that one is entered wrong multiple times and locked, PM can provide you.

But if it is the phone carrier locked, the PM cannot help. Carrier locked phone are those that you have been using no problem but when you first entered PM SIM , it asks you for the PUK. you will have to go back to the carrier where you got the phone from and they can provide you that code

To open ticket with PM for SIM PIN PUK, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type: Unlock a phone
Click "Sim card PUK"
Click "Contact Us"
Click "Click her to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK Code

BKNS27 — Sat, 26 Feb 2022 20:31:17 GMT

@keneverett

You will need to contact a CS_Agent for the SIM PUK.

If you have a Samsung phone, contact Samsung Canada for the PUK for the phone.

Re: PUK Code

hTideGnow — Sat, 26 Feb 2022 20:39:54 GMT

Hi @keneverett , I read your question again. ". i set up a lock code and it reset itself and i typed it in wrong once and now im locked out of my device"

I hope it is not the device PIN you are talking about. If so, you will need to wipe your phone and setup the phone again. If that is the case, hope you have backed up the phone or you will lost everything

Re: PUK Code

Yummy — Sat, 26 Feb 2022 22:52:40 GMT

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.