topic Re: Dennis young dropped calls in Get Support

Dennis young dropped calls

Dern1984 — Sat, 26 Feb 2022 18:35:05 GMT

For the two weeks and a half my service has been dropping calls incoming and outgoing it's actually quite frustrating it's the first time I had this problem took it to an android specialist there is no technical problems on my end so I believe it's only fair that I get some compensation considering I pay monthly and for almost a month my phone do to service was terrible otherwise I think it's best I change providers

Re: Dennis young dropped calls

esjliv — Sat, 26 Feb 2022 18:41:23 GMT

@Dern1984 - there may be various reasons for service disruption or dropped calls. Try to narrow down if this is a device issue first.

Some network troubleshooting to try:

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Can you also try your SIM into another phone and see if the issue persists?

Perhaps there are network upgrades being done in the area. Or you are in a less receptive zone?

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

FYI - I had dropped calls from another provider cell yesterday - five times within one hour. Even after a restart of the phone, it did it one more time.

I think it was network related, as a few hours after it didn't seem to occur.

We are customers/members like you here the forum. You may want to remove your full name, if that is what it is posted in your post.

Customer Support (CSA) agents are Public Mobile representatives that can be contacted for account related issues, since they have access to your account.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Dennis young dropped calls

esjliv — Sat, 26 Feb 2022 18:44:16 GMT

@Dern1984

Are you in the Winnipeg and/or Brandon are by any chance?

If so, review this post:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

Re: Dennis young dropped calls

Spudster — Sat, 26 Feb 2022 18:49:45 GMT

@Dern1984

I would recommend asking the CSA's to re-provision your existing SIM card/account. They can do this remotely by placing a service ticket.

If that DOESN'T help, (and a bit of troubleshooting determines it's NOT a device issue - i.e. trying another provider SIM in your device to see if calling issues persist), I'd be firmly/politely requesting that Public Mobile provide you a replacement SIM card to try. It's easy to change the SIM card and is a self-serve option once you have the SIM in hand.

Re: Dennis young dropped calls

hTideGnow — Sat, 26 Feb 2022 18:53:27 GMT

Hi @Dern1984 , it could be your device or could be the service. What kind of phone you have?

And try to set to 3G ONLY or WCDMA ONLY on the network type to see if any better.

Also, try your SIM on another phone

Re: Dennis young dropped calls

darlicious — Sat, 26 Feb 2022 19:31:30 GMT

@Dern1984

Dropped calls is likely due to a poor connection to the network. Toggling airplane mode on/off (as suggested by @esjliv ) establishes a new connection and should fix the problem.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Dennis young dropped calls

BKNS27 — Sat, 26 Feb 2022 20:28:48 GMT

@Dern1984

Are you in urban or rural location or underground parking?

What is the signal bars on your phone?

Re: Dennis young dropped calls

Yummy — Sat, 26 Feb 2022 23:01:25 GMT

Maybe your phone/SIM are dying or losing contacts?

Try to re-seat your SIM, gently clean contacts, blow away potential dust/dirt from SIM slot in the phone...

Check people in vicinity if they have similar issue. Maybe cell tower is acting up.