topic Re: Regarding payment in Get Support

Regarding payment

Deepakkumar7 — Sat, 26 Feb 2022 05:31:37 GMT

Hi,

I have 25$ plan and 3$ reward so payment should be 22$ but it’s charging me 24.86$ from November 2021.
plz fix this.

Thank you

Re: Regarding payment

Deepakkumar7 — Sat, 26 Feb 2022 05:32:39 GMT

Any help plz

Re: Regarding payment

computergeek541 — Sat, 26 Feb 2022 05:34:15 GMT

@Deepakkumar7 wrote:
I have 25$ plan and 3$ reward so payment should be 22$ but it’s charging me 24.86$ from November 2021.

Hi,

The charge is correct. You have paid $22 plus the applicable 13% sales tax rate.

Re: Regarding payment

softech — Sat, 26 Feb 2022 05:38:22 GMT

@Deepakkumar7 PM site does not show any tax there. But when they charge you on the credit card, they will add the tax on it.

the good thing is, they will apply the tax on the amount AFTER all the rewards were applied, so, you pay a bit less on tax

Re: Regarding payment

BKNS27 — Sat, 26 Feb 2022 05:53:25 GMT

@Deepakkumar7

The government want their share of cell plan…5% GST and 7% PST will be added to your $22 plan.

Re: Regarding payment

Deepakkumar7 — Sat, 26 Feb 2022 05:57:21 GMT

Ok got you but i didn’t know from when it started as I am using public mobile since 2014 but it was charging only due amount . May be I never realized.

Re: Regarding payment

softech — Sat, 26 Feb 2022 06:01:56 GMT

@Deepakkumar7 No, PM always add tax on top. If you go back and check the credit card statement, you should see it.

Another situation is that if you loaded vouchers into the account before, you will see that a $20 voucher will be loaded and used as $20. But the voucher was charged tax when you first purchased in the store

Re: Regarding payment

computergeek541 — Sat, 26 Feb 2022 06:01:54 GMT

@Deepakkumar7 wrote:
Ok got you but i didn’t know from when it started as I am using public mobile since 2014 but it was charging only due amount . May be I never realized.

Public Mobile has always added the sales tax on top of the plan fee. While companies in Canada are allowed to advertise prices as taxes included, almost nobody does because it makes the price appear higher.

Re: Regarding payment

Deepakkumar7 — Sat, 26 Feb 2022 06:01:01 GMT

Let me check in my account.. thank you for your response

Re: Regarding payment

computergeek541 — Sat, 26 Feb 2022 06:04:31 GMT

@Deepakkumar7 wrote:
Let me check in my account.. thank you for your response

If you're referring to your Public Mobile account, there's nothing to check as taxes will not be shown there. Everything shown in your Public Mobile are pre-tax amounts.

Re: Regarding payment

darlicious — Sat, 26 Feb 2022 07:55:10 GMT

@Deepakkumar7

If you want to check for taxes try making a $1 top up payment. After you click confirm but before you click submit the taxes are added for you to see before you submit a payment.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.