topic Re: Phone in Get Support

Phone

mikhailmikhailm — Sat, 26 Feb 2022 05:09:55 GMT

I want to add minutes to my account

Re: Phone

Anonymous — Fri, 25 Feb 2022 20:09:40 GMT

@mikhailmikhailm : Are any of your services working now? Texts? Browsing with cell data? Are you on the $15 plan?

Re: Phone

esjliv — Fri, 25 Feb 2022 20:09:49 GMT

@mikhailmikhailm wrote:
I want to add minutes to my account

@mikhailmikhailm - log into your Self Serve, and see available calling minutes to purchase, here: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage

Purchasing an Add-On - is a TWO STEP process - Be sure to:
1. Add funds to your account, if you don`t have sufficient funds

2. Go back to the Add-Ons page and select your Add-On.

There is a $5 / 500 minute Canada Wide calling addon that is great for unlimited calling plans.

Re: Phone

darlicious — Fri, 25 Feb 2022 20:13:29 GMT

@mikhailmikhailm

Log into your self serve account. Manually top up your available funds with a minimum $5. Go to the add ons page. Scroll down to the add on section and choose the $5/500min Canada wide calling minutes add on. Scroll down to the bottom of the page and confirm and submit your purchase. Check the bottom left of your overview page for the add on to appear. Log out and reboot if necessary. Done!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone

BKNS27 — Fri, 25 Feb 2022 20:19:59 GMT

@mikhailmikhailm

Login to your Self Serve account and go to Purchase Add-ons. Pick the amount of minutes, payment method and power off your phone then power back on.

Re: Phone

HALIMACS — Fri, 25 Feb 2022 20:41:36 GMT

@mikhailmikhailm

Log into your self serve and tap "Purchase Add-Ons", then select the highlighted option below and tap the "+" sign once to purchase one add-on: