topic Re: Receipt in Get Support

Receipt

missscarletguy — Fri, 25 Feb 2022 17:32:06 GMT

I need a receipt for my charges each month so I can claim work benefits!

Re: Receipt

jessikasawyer15 — Fri, 25 Feb 2022 17:43:41 GMT

If you log into your account public mobile's website, click on payments, then payment history. Set the time frame to 30 days and that should give you a statement.

If not you can contact https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM doesn't provide monthly invoices so you would need to do this each month!

Re: Receipt

Jb456 — Fri, 25 Feb 2022 17:41:17 GMT

@missscarletguy You have to contact support to request a receipt. It takes some time for them to prepare. Normally people that need this request it quarterly or yearly

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Receipt

BKNS27 — Fri, 25 Feb 2022 18:06:53 GMT

@missscarletguy

You can print out your payment history by login to Self Serve account and go to View Payment History and download from 7 days to 30 days.

Re: Receipt

Yummy — Fri, 25 Feb 2022 18:25:14 GMT

You can copy data from your payment history and create your own receipt.

If that is not good enough for a claim, contact agent and see if they are able to accommodate you on a monthly basis.

Re: Receipt

computergeek541 — Sat, 26 Feb 2022 05:15:04 GMT

@Yummy wrote:
You can copy data from your payment history and create your own receipt.
If that is not good enough for a claim, contact agent and see if they are able to accommodate you on a monthly basis.

If it's simply a piece of paper to explain the payments/charges, that's fine, but customers should never create their own receipts. This can be seen as an act of forgery.