topic Re: Account! in Get Support

Account!

ZenA — Fri, 25 Feb 2022 15:49:23 GMT

I have been trying to get in my account and I can't sign in

Re: Account!

softech — Fri, 25 Feb 2022 15:52:33 GMT

You tried Forgot password link (https://selfserve.publicmobile.ca/forgot-password/) and try to enter all the possible email addresses you have and see which one works? Once you entered the correct email address, you will be asked to answer the security question

If still fails that way to reset password that way, please open ticket with PM Support and they will sort that out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Account!

ZenA — Fri, 25 Feb 2022 16:03:59 GMT

I have the correct email but I forgot my security answer therefore I can't reset my password

Re: Account!

softech — Fri, 25 Feb 2022 16:06:22 GMT

@ZenA wrote:
I have the correct email but I forgot my security answer therefore I can't reset my password

Yes, go ahead to open ticket as advised above. PM Support usually will reply back within an hour or two. But check the Community inbox here for their reply