topic SIMCARD in Get Support

SIMCARD

Azade — Fri, 25 Feb 2022 15:22:18 GMT

Hi, I ordered a sim card on Feb. 11. I have NOT received it yet!!!!!!!

Re: SIMCARD

Jb456 — Fri, 25 Feb 2022 15:23:43 GMT

@Azade Generally takes 2 to 3 weeks to receive. Have you received an order processed email at all?

You should reach out to support.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: SIMCARD

hTideGnow — Fri, 25 Feb 2022 15:25:24 GMT

HI @Azade Yes, PM used to send SIM very slow. But lately, they have speed it up and customers usually get it within a week.

Open ticket with PM Support and have them investigate or resend you one

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type: did not receive my sim card
Then click "Contact Us" ,
and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIMCARD

Yummy — Fri, 25 Feb 2022 16:28:17 GMT

It usually takes 2 weeks or about to receive SIM from PM. But it might take longer due to not enough staff to handle requests. Plus Canada Post is slow these days...

Re: SIMCARD

pkaraa — Fri, 25 Feb 2022 16:48:08 GMT

If you have received the order placed email then reply to that email to get the status.

Or open a ticket here by clicking the blurb on the bottom right or by sending a direct msg to CS_Agent.

Re: SIMCARD

BKNS27 — Fri, 25 Feb 2022 17:55:07 GMT

@Azade

Unfortunately, PM ships SIM cards out by snail mail. Depending on your location it should be arriving soon but contact a CS_Agent and inquire about it.

Re: SIMCARD

hTideGnow — Fri, 25 Feb 2022 18:17:14 GMT

PM SIM delivery time is now more reasonable. Don't think it is slow like before. But again, it could be lost.