topic Re: Double billed in Get Support

Double billed

lynnhaywood — Fri, 25 Feb 2022 14:14:21 GMT

how do I start a ticket to talk to someone

Re: Double billed

Jb456 — Fri, 25 Feb 2022 14:07:38 GMT

@lynnhaywood You need to first edit your post and remove your personal details as this is a public forum and everyone can see it. Click the little kinda arrow thing pointing down on the right of your post to edit your post to remove your personal info

Re: Double billed

Jb456 — Fri, 25 Feb 2022 14:09:22 GMT

@lynnhaywood As for your double bill issue. You sure it's not a pending charge that may drop in a few days?..

Are the extra funds in your available balance? If so you may consider keeping the funds in your account for next payment as it can take a few weeks to get a refund. You can reach out to support.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Double billed

HALIMACS — Fri, 25 Feb 2022 14:20:01 GMT

@lynnhaywood

Unless you have more than one public mobile service, that would be very concerning for me.

Those charges are well beyond the time frame that they would be pending and it seems your payment card has being charged excessively.

Have you at any time in the past 30 days processed a plan change?

I might recommend you lock the payment card until Public Mobile can help explain those charges.

Re: Double billed

hTideGnow — Fri, 25 Feb 2022 14:21:40 GMT

HI @lynnhaywood How did that happen? did PM charged you twice? you just manually paid after PM charged you?

Check the Transaction history to see if it shows the double charges. Also, check Available Fund on My Account. If there is an amount in Available Fund, check if it is the same as the charge the second time. You can choose to let it stay there. PM will debit that amount for renewal next time. So, it is easier that way.

But if it is PM's fault and you want to try to request for a refund, you can open ticket by Clicking on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Start by typing "Overcharge"
then click "Contact Us"
then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double billed

HALIMACS — Fri, 25 Feb 2022 14:40:40 GMT

@lynnhaywood

To start a ticket, by clicking here and send a private message to Public Mobile's customer support staff.

Be sure to monitor their reply in the small envelope icon top right.