topic Payment in Get Support

Payment

giobernard — Fri, 25 Feb 2022 02:05:59 GMT

Hi,

I was charged twice for the month of February for my Public mobile service. Can I get a refund or is my next month free?

Re: Payment

esjliv — Fri, 25 Feb 2022 01:48:37 GMT

@giobernard

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

edit, if the extra funds are sitting in your Available Funds area, then these $s will be used first on your next renewal, so you can leave the $s there.

Re: Payment

softech — Fri, 25 Feb 2022 01:49:21 GMT

@giobernard both charges are on the same day? How did that happen? did you login to My Account and confirm on Transaction history that PM did charge you twice?

If you login to My Account, do you see some fund showing as Available Fund? If so, you don't have to do anything, the fund there in Available find will stay there and will be used for your next renewal.

Or if you don't see the fund there and unable to confirm why PM charged you twice, open a ticket with PM to have them investigate. if they did charge you twice, they might put it back on your account for your next renewal:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Payment

BKNS27 — Fri, 25 Feb 2022 01:58:31 GMT

@giobernard

If you were charged twice. It is up to you to get a refund or leave the additional funds in your account and will cover your next monthly bill.

Please note that a refund may take up to 30 days to get back…your next payment.