topic MEID failure in Get Support

MEID failure

Carlos2004 — Thu, 24 Feb 2022 21:25:52 GMT

I got a text message saying that my ESN/MEID was entered incorrectly. It also said that someone would call me, though it's been nearly 2 hours and have yet to receive a call, or any help for that matter.

Re: MEID failure

esjliv — Thu, 24 Feb 2022 21:27:23 GMT

@Carlos2004 wrote:
I got a text message saying that my ESN/MEID was entered incorrectly. It also said that someone would call me, though it's been nearly 2 hours and have yet to receive a call, or any help for that matter.

@Carlos2004 -

You need to submit a ticket with Public Mobile representatives.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

OR, call the Porting Phone number. Check your private inbox messages I sent it to you.

Re: MEID failure

BeachNBeer — Thu, 24 Feb 2022 21:29:13 GMT

@Carlos2004 Follow @esjliv info and your issue will be solved. Welcome to Public Mobile and if you used a referral code when signing up the $10 sign-up bonus will be credited to your account within 72 hours.

Re: MEID failure

hTideGnow — Thu, 24 Feb 2022 21:32:09 GMT

@Carlos2004 They will not call you back for info. Call the porting support team and provide them the info and ask them to re-trigger the porting process. Please check the Community inbox.

Re: MEID failure

Carlos2004 — Thu, 24 Feb 2022 21:36:44 GMT

Thanks I just submitted a ticket. I appreciate the quick reply!

Re: MEID failure

esjliv — Thu, 24 Feb 2022 21:37:13 GMT

thanks for reiterating that @hTideGnow - 😂

Re: MEID failure

hTideGnow — Thu, 24 Feb 2022 21:42:06 GMT

@esjliv Sorry, i replied couple times but they all got trapped in the unmoderated items. By the time I replied successfully , refresh and see your reply

@Carlos2004 glad we are helping, but @esjliv was the first one replying with the same info, maybe you can choose his as the Accepted one 🙂

Re: MEID failure

BeachNBeer — Thu, 24 Feb 2022 21:47:07 GMT

That's nice of you @hTideGnow 👍to give the solution to @esjliv .No Russian/Ukraine conflict here on these forums 🤣. @Carlos2004 The post you marked as the solution you can click the arrow type thing pointing down on top right of that post then select "Not the solution" then you'll be able to mark @esjliv as the solution.

Re: MEID failure

esjliv — Thu, 24 Feb 2022 21:46:45 GMT

Really it's okay @hTideGnow , we are on the same Rowing Team, so - Go Team!

Thanks though 😊

but @Carlos2004 , I would suggest you call the number rather than submitting a ticket. This could be fixed in minutes with an agent on the phone, I believe in this case.