topic Re: Promo code in Get Support

Promo code

DebbieB — Thu, 24 Feb 2022 18:01:58 GMT

I signed up for the $35 plan and entered the promo code for the extra 2GB data. My account summary doesn't indicate the extra 2GB

Re: Promo code

Jb456 — Thu, 24 Feb 2022 18:04:11 GMT

@DebbieB What day did you join? as there were certain days to activate. Also it can take 2 business days for it to be applied if you did join on a date that the promotion was available for.

Re: Promo code

DebbieB — Thu, 24 Feb 2022 18:06:48 GMT

I just joined 30 minutes ago and the offer is listed as valid when I selected to 'get started'.

Re: Promo code

Meow — Thu, 24 Feb 2022 18:11:14 GMT

Promo rewards will not appear immediately on your account. Usually it is within 2-3 days. If you do not see it by Wednesday (Mar. 2) then contact agent for clarification.

Re: Promo code

Jb456 — Thu, 24 Feb 2022 18:11:59 GMT

@DebbieB Hmm I don't see any promotions in get started nor is there an announcement on the forums. Did you take a screenshot or anything?

The last promotion was Feb 16 to 21st under the announcement section.

"Starting February 16 to February 21 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB.".

What promotion code did it tell you to use?

On another note if you used a referral code for a $10 sign-up bonus. That will be applied to your account within 72 hours of activation.

Re: Promo code

HALIMACS — Thu, 24 Feb 2022 18:19:24 GMT

@DebbieB

Within about 72 hours of activation, you'll see the bonus data under the My Promotions section which is displayed on the bottom right section of your self-serve landing page.

The section looks like this below:

Re: Promo code

DebbieB — Thu, 24 Feb 2022 18:47:28 GMT

2GBBONUS

Re: Promo code

BKNS27 — Thu, 24 Feb 2022 19:27:48 GMT

@DebbieB

You entered the wrong promo code.
It is 6MONTH2GB and it expired on Monday, February 21.

Re: Promo code

hTideGnow — Thu, 24 Feb 2022 19:28:05 GMT

Hi @DebbieB How long you have joined? there is a chance you can get it back

Open a ticket with PM Support and explain the situation and maybe they can assist.

To open the ticket, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Promo code

darlicious — Fri, 25 Feb 2022 02:36:16 GMT

@DebbieB

Yes there still is a page displaying the promocode you entered as a current promotion. Wait out the 72 hours and if you do not see the data bonus added to your account contact customer support to have them add it to your account.

Edit:

https://www.publicmobile.ca/en/on/pd1-9671281201?cmp=SOC_Public-PM-PF-Conversion-Always-On-BH-2022-FY&cid=27001875&sid=4038042&pid=323429766&aid=515779575&crid=163227898&dclid=CL-ZzYuS0_UCFYMG-QAdZ4wEsw

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin