topic Re: re-activating a plan in Get Support

re-activating a plan

GregYK — Thu, 24 Feb 2022 19:00:53 GMT

My phone got shut off and said I needed to pay an activation fee to get it up and going. It first asked for 5.00, I paid it, then it asked for 10.00, I paid it and now it is asking for 20.00. Just wondering what's going on??

Re: re-activating a plan

HALIMACS — Thu, 24 Feb 2022 19:08:44 GMT

There is NO activation fee, @GregYK

You need to pay the plan amount to get reactivated IF you've been without service for less than 90 days. What you are likely doing is adding funds to your Available Funds line (this is like a credit amount to use - NOT what is owing to get service)

Sometimes, adding a $1 additional payment is needed to get going (it'll be used against a future renewal)

Failing that, use the Lost/Stolen mode on self-serve, logout, then log back in and remove the Lost/Stolen designation. Then reboot device.

EDIT: This is what i mean, @GregYK - the amount showing here in the Available Funds line is akin to an account credit which can be used to purchase Public Mobile services or renewals:

Re: re-activating a plan

Anonymous — Thu, 24 Feb 2022 19:05:51 GMT

What plan are you on? What is your current balance? Are you saying the phone or text or email has asked you to add money? Or is it that you see that on the self-serve page?

Re: re-activating a plan

BKNS27 — Thu, 24 Feb 2022 19:42:15 GMT

@GregYK

Sounds fishy to me so login to your Self Serve account and look under View Payment History.

Re: re-activating a plan

Meow — Fri, 25 Feb 2022 00:01:00 GMT

@GregYK wrote:
My phone got shut off and said I needed to pay an activation fee

WHO is asking you to pay 'activation fee'? SMS from 611?

There is no activation fee at PM just regular renewal charge every 30 days.