topic Re: Vouchers not working in Get Support

Vouchers not working

BobTheBob — Thu, 24 Feb 2022 17:15:28 GMT

purchased 2 payment vouchers from Blackhawk ( at SuperStore Quinpool Rd, Halifax) yesterday: none would work/ we phoned Blackhawk and they say the vouchers are activated and the issue is with Public Mobile… / no phone service/ tried *611-same results My $30.00 lost in cyberspace

Re: Vouchers not working

Jb456 — Thu, 24 Feb 2022 17:19:34 GMT

@BobTheBob Look at the vouchers very closely. There may be two areas that list 12 digit numbers. Some might say pin and other might say reference.. be sure to try both..

Try adding it via calling 611 and logging into your account. If all fails contact support.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

Or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Vouchers not working

Anonymous — Thu, 24 Feb 2022 17:21:11 GMT

@BobTheBob : If you do have multiple sets of 12 digit numbers then be sure to use the one labeled PIN# if so labeled. But you can only make a couple attempts per hour. So wait another hour and try again.

Re: Vouchers not working

BobTheBob — Thu, 24 Feb 2022 17:27:26 GMT

i have tried both of the 12 digit pin and the Voucher/ i have a $5 one and a $25 - none of the 4 works/ thanks 4 the wait 1 hr hint/ but between yesterday, last night ant today/ nothing

Re: Vouchers not working

hTideGnow — Thu, 24 Feb 2022 17:29:46 GMT

@BobTheBob So, i thas been 24 hours since you bought?

Open a ticket with PM Support and have them to check

open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type: cannot process payment
Click "Payment Voucher"
then click "contact Us"
and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Vouchers not working

BobTheBob — Thu, 24 Feb 2022 17:37:04 GMT

thanks 4 all the options/ i submitted tickets

Re: Vouchers not working

Anonymous — Thu, 24 Feb 2022 17:39:26 GMT

@BobTheBob : And the balance isn't seeing it? The 611 will tell you your balance as well. Have a look at your payment history from here. Maybe something did something with the money. Are your services working at the moment?

Re: Vouchers not working

Meow — Thu, 24 Feb 2022 17:47:39 GMT

It could take up to 24 hours for voucher’s PIN to become active.

Re: Vouchers not working

Hannamgr — Thu, 24 Feb 2022 17:57:46 GMT

You need to wait 24 hours before they are activated. Hope this helps

Re: Vouchers not working

ottawa — Thu, 24 Feb 2022 20:00:54 GMT

I used to buy vouchers at Loblaws to get 3% cashback on my CC instead of 1% when paid through PM. I don't remember exactly as it's been a couple of years*, but I recall that it would work if redeeming on phone and not on website, or vice versa.

[*I gave up as it was too much trouble for an extra 2%]

Re: Vouchers not working

hTideGnow — Thu, 24 Feb 2022 20:09:16 GMT

@ottawa wrote:
, but I recall that it would work if redeeming on phone and not on website, or vice versa.

[*I gave up as it was too much trouble for an extra 2%]

HI @ottawa You meant use the voucher to redeem phone? I don't think you can do that. I think voucher is only for PM service

Re: Vouchers not working

Anonymous — Thu, 24 Feb 2022 20:11:16 GMT

@hTideGnow : Language eh. 🙂 With going on to say "not on website", I interpreted it as using 611.

Re: Vouchers not working

hTideGnow — Thu, 24 Feb 2022 20:14:08 GMT

Thanks @Anonymous misread. lol