topic Re: Paying more in Get Support

Paying more

ashgowda22 — Thu, 24 Feb 2022 16:59:12 GMT

Hello,

This month my Bill missed Autopay Reward $2.00 why?, because of this I had to pay more.

Re: Paying more

softech — Thu, 24 Feb 2022 17:01:04 GMT

@ashgowda22 How long you have joined PM ? Are you on the old reward system or you are on the new one?

If you login to My rewards site, do you see Autopay reward showing there as $2?

Re: Paying more

Jb456 — Thu, 24 Feb 2022 17:01:25 GMT

@ashgowda22 Did you by chance decided to change to the new points system? If you did you no longer get auto-pay reward anymore on new points system. Also you don't get many discounts like old rewards if you did switch.

If you didn't switch. Log into your account and look at your payment history. Maybe the system credited the $2 late after charging you and the money is in your balance.

Let us know

Re: Paying more

BKNS27 — Thu, 24 Feb 2022 17:38:45 GMT

@ashgowda22

I hope you didn’t click on switching to the Points system.

Login to account and check at the bottom of the page and check the status of AutoPay…it should say You are currently registered for dynamic AutoPay.

If not, you need to turn it back on…some members complained it was turned off for some reason.

Re: Paying more

Meow — Thu, 24 Feb 2022 17:50:26 GMT

Do you still see those $2 reward for your account?

Can you provide screenshot?

If you did not switch to Points and did not cancel autopay you should get that reward.

What SMS from PM said - how much rewards have been applied. Provide screenshot...

Re: Paying more

pkaraa — Thu, 24 Feb 2022 18:51:17 GMT

more info needed.

First - Rewards system or points system?

second - How old is your account?

...

Re: Paying more

Anonymous — Thu, 24 Feb 2022 19:00:06 GMT

@ashgowda22 : Is it possible you had used the Lost/stolen function recently?

Re: Paying more

esjliv — Fri, 25 Feb 2022 01:54:33 GMT

@ashgowda22 wrote:
Hello,
This month my Bill missed Autopay Reward $2.00 why?, because of this I had to pay more.

@ashgowda22 - if you are supposed to be receiving the $2 Autopay reward and you were not awarded it on last renewal contact customer support (CSA) to have the apply it to your account manually.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent