topic Re: No talk service in Get Support

No talk service

NellaM — Thu, 24 Feb 2022 12:59:09 GMT

I amended plan payment details yesterday and have restarted my phone several times yet the service is still not available.

Re: No talk service

softech — Thu, 24 Feb 2022 13:04:19 GMT

@NellaM is your account still showing Suspended?

You updated the payment details but PM won't re-attempt an Autopay once it fails once. You have to manually put in the payment this time to reactivate. Did you try to pay again?

Login to My Account, check if there is any Available Fund there, if so, is it the same has your Plan amount? or it is showing $0?

Go to Payment Tab, One time Payment

Choose the option "Other (Enter the desired amount)" and

i: If Available fund was showing $0, enter the plan amount and submit payment

ii If Available fund already showing an amount equal to your plan amount, enter $1 and submit payment

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

once paid, check if the button Reactivate current plan is there if so, click on it,

Then logoff from My Account and reboot the phone and it should work

Re: No talk service

Meow — Thu, 24 Feb 2022 13:55:17 GMT

'Amended' means modified or you manually paid?

What your account says? What plan you are now and does it say 'Active'?

What about other services as SMS/Internet?

Re: No talk service

esjliv — Fri, 25 Feb 2022 03:07:55 GMT

@NellaM wrote:
I amended plan payment details yesterday and have restarted my phone several times yet the service is still not available.

@NellaM -

Your Community Account start date is January 26th, so has it been 30 days since your last payment?

If you are past your renewal date and your account is suspended you need to add funds to reactivate.

If you do not have a credit card to pay with obtain a voucher to add funds to your account. locations to obtain vouchers here: https://www.publicmobile.ca/en/on/payment-voucher

Payment options: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options