topic Re: new community in Get Support

new community

Namu — Thu, 24 Feb 2022 03:57:00 GMT

I am having problems navigating this site, cant find search even?

Re: new community

softech — Thu, 24 Feb 2022 04:01:33 GMT

@Namu have fun, it takes time to get used to it. I wouldn't say it is bad or not, but everything takes time to get used to. 🙂

Re: new community

computergeek541 — Thu, 24 Feb 2022 04:08:35 GMT

@Namu wrote:
I am having problems navigating this site, cant find search even?

This site used to be much easier to use. Near the beginning of the year, Public Mobile introduced a site redesign. Unfortuantely, the new deisgn has things that need to be fixed before this website can regain the previous site design's usability. The option to search should be near the top of every page.

Re: new community

softech — Thu, 24 Feb 2022 04:09:07 GMT

@computergeek541 wrote:
@Namu wrote:
I am having problems navigating this site, cant find search even?
This site used to be much easier to use. Near the beginning of the year, Public Mobile introduced a site redesign. Unfortuantely, the new deisgn has things that need to be fixed before this website can regain the previous site design's usability.

I know Jade is gathering our feedback.. still. Just not sure if they are going to fix them.

Re: new community

Community_QA — Thu, 24 Feb 2022 04:45:16 GMT

I am old.. i always find it hard to adapt to new things.. but the world is moving on .. what can you do?

Re: new community

darlicious — Thu, 24 Feb 2022 04:50:59 GMT

@Namu

It's the big search bar at the top of the page but unless you know exactly the key words to use you can get very general results. Best to type in a few key words and click go and then go thru the options offered. If your choice doesn't help click back to get back to your list of options.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: new community

Community_QA — Thu, 24 Feb 2022 04:58:07 GMT

@darlicious since you talked about search, was it just me?

i tried to search something, let say a keyword ABC, it has results, click on it, it only give me the first post of that thread even though the word ABC might be only on page 10 of that long thread. The result not show me the exact post. was it just me?

Re: new community

darlicious — Thu, 24 Feb 2022 05:00:58 GMT

@Community_QA

Only the first post? Or only the first thread of the search results?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: new community

Community_QA — Thu, 24 Feb 2022 05:04:56 GMT

i meant the result it returned, I click on it, that bring me to Page 1 first post of that topic, even the word ABC might be on a post on Page 10.. so in other word, i click on the result , i still have to go through page by page to find where the keyword in that tread

Re: new community

darlicious — Thu, 24 Feb 2022 05:11:53 GMT

@Community_QA

I can't say I have noticed that in particular probably because when I'm searching its for a particular thread so I am quickly scanning for a specific wording for reference rather than just the key word entered.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: new community

Community_QA — Thu, 24 Feb 2022 05:13:20 GMT

haha, i am slow 😞

and I am still new here.. i don't always know what I am looking for LoL

Re: new community

darlicious — Thu, 24 Feb 2022 05:15:12 GMT

@Community_QA

Trust me it's a heck of a lot harder to find anything on the new site compared to the old one but sure looks pretty doesn't it?!!😂

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: new community

esjliv — Thu, 24 Feb 2022 11:50:04 GMT

@Namu wrote:
I am having problems navigating this site, cant find search even?

@Namu - if you were able to see these options before, but now you can't, it may just be a browser issue.

Clear your cache/cookies, or open a tab in incognito mode.

Sometimes, just trying later will clear up finicky issues also.

Re: new community

HALIMACS — Thu, 24 Feb 2022 12:34:10 GMT

@Namu

As with any changes, there is certainly a learning curve. We're all in the same boat and hear ya!!!

Here's a direct link to the search bar and other help articles:

Search Bar & Help Articles (publicmobile.ca)