topic Re: Updating Credit Card Info in Get Support

Updating Credit Card Info

csweet25 — Wed, 23 Feb 2022 23:56:53 GMT

When I input my updated credit card information, I get a message that says...

Unable to complete the transaction. Declined by the card issuer. Contact your card issuer for more info.

I have contacted my credit card company and my credit card is in good standing, no issues.

Re: Updating Credit Card Info

HALIMACS — Thu, 24 Feb 2022 00:00:36 GMT

Before logging into your self-serve account, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies
Use incognito mode
Now, log into your self-serve account
Click Payment tab
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

Re: Updating Credit Card Info

Yummy — Thu, 24 Feb 2022 00:00:39 GMT

Sometimes using different browser helps. Do not try too many times to update CC as it might lock you out.

If you're trying to update credit card details on self-serve, make sure to do the following to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies

Use incognito mode

Select "Manage My Card"

Select "Replace card"

Type your address exactly as from your billing statement

Don't use a space in the postal code

Use ALL CAPS if necessary

Type everything, not letting autofill complete any fields

Re: Updating Credit Card Info

esjliv — Thu, 24 Feb 2022 00:00:42 GMT

@csweet25 wrote:
When I input my updated credit card information, I get a message that says...

Unable to complete the transaction. Declined by the card issuer. Contact your card issuer for more info.

I have contacted my credit card company and my credit card is in good standing, no issues.

@csweet25 if you had too many failed attempts to update your credit card information you may have temporarily locked up your account/card with Public Mobile.

Wait one hour, then try again.

When you do try opening a tab in incognito mode and ensure the address matches your card billing address, use all caps and no spaces in the postal code area.

If still issues after that contact CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Updating Credit Card Info

softech — Thu, 24 Feb 2022 00:02:03 GMT

@csweet25 How many times you have tried? Don't try too many times, couple failed attempts could trigger a Fraud lock on PM side. if that is the case, you would need PM Support to unlock it

If you have only tried once and would like to try again, here are some tips:

First, clear the browser cache and then close all tabs, and relaunch or Simply use Incognito/InPrivate mode.

When filling in :

a. Avoid autofill
b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.
c.If you have a suite #, add it to your street address.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
e. Do not use a space in the postal code.
If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
f. Make sure you use the full name on the card.

Re: Updating Credit Card Info

esjliv — Thu, 24 Feb 2022 00:01:43 GMT

@HALIMACS @Yummy - wt* ! LOL 😂

Re: Updating Credit Card Info

Yummy — Thu, 24 Feb 2022 00:04:32 GMT

@esjliv wrote:
@HALIMACS @Yummy - wt* ! LOL 😂

You should add yourself too! 😋

Re: Updating Credit Card Info

HALIMACS — Thu, 24 Feb 2022 00:07:29 GMT

@esjliv

I've been providing those recommended steps for well over a year, so.... 🤔

I picked parts from various other posters and what seemed to work best amongst them.

Imitation is the greatest form of flattery, so ALL GOOD!!!