topic Re: Forgot my email address for my account in Get Support

Forgot my email address for my account

Bernard88 — Wed, 23 Feb 2022 19:12:07 GMT

Is there any way to verify which email i used for my account?

Re: Forgot my email address for my account

Anonymous — Wed, 23 Feb 2022 19:14:50 GMT

All you can do is look in all your possible inboxes for the welcome email. That address would be the one. Or even possibly some marketing emails that you may have received. If no one has any other ideas then I think you would need to contact the CSA's.

Re: Forgot my email address for my account

Lieux — Wed, 23 Feb 2022 19:30:06 GMT

@Bernard88 Did you use the same email as in this forum? You can see it if you click on your « picture » avatar on this page up front right. And click on SETTINGS.

Re: Forgot my email address for my account

Yummy — Wed, 23 Feb 2022 19:47:26 GMT

@Bernard88 wrote:
Is there any way to verify which email i used for my account?

Highly likely it could be that you used same email for PM account and Community. Go to My Settings and see if that was email you used for your account.

Re: Forgot my email address for my account

softech — Wed, 23 Feb 2022 19:54:33 GMT

@Bernard88 For find the email address used in My Account, Use the Forgot password link https://selfserve.publicmobile.ca/forgot-password/

Enter any possible email you could have used. Once you got the correct one , it will bring you to step 2 of the Reset Password. You can continue on if you really want to reset the password

If you are still unable to figure it out, open a ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Forgot my email address for my account

BKNS27 — Wed, 23 Feb 2022 22:43:44 GMT

@Bernard88

If you signed up with this public community forum at the same time. Just click on your avatar>My Profile>Private Stats.

Re: Forgot my email address for my account

esjliv — Thu, 24 Feb 2022 00:21:22 GMT

@Bernard88 wrote:
Is there any way to verify which email i used for my account?

@Bernard88 - if you know you signed up for an account before, try the Forgot your Password option for possible emails:

https://selfserve.publicmobile.ca/forgot-password/

of course these will only work if currently you have access to these emails.

Remember to check your spam/junk folder.

If you never created a My Account/Self Serve account before then you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

in fact you can check to see an account is already registered by entering your phone number, just to see.

If an account is already created you will see this message: