topic Re: No Data in Get Support

No Data

mmaclan1 — Tue, 22 Feb 2022 20:42:37 GMT

I am getting data right now. Started this morning. Checked my account and can confirm i have Data left. I do not get the data icon on my phone and saying " No Internet Connection". Anyone else having the same problem? I am able to make and receive calls though.

Re: No Data

JK8 — Tue, 22 Feb 2022 20:52:07 GMT

@mmaclan1

Have you checked your APN settings?

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: No Data

mmaclan1 — Fri, 04 Mar 2022 21:31:28 GMT

Hi yes i came across this article and followed the instructions, no luck. I actually ended up doing a full network reset which resets, mobile data settings also, and fixed my problem.

[Self-help succeeds ....... Luddite]

Re: No Data

esjliv — Tue, 22 Feb 2022 21:42:18 GMT

@mmaclan1 - ~~is your Data option turned ON ?~~

What is your model of phone? If iphone with IOS beta see here, maybe this affects you: https://productioncommunity.publicmobile.ca/t5/Get-Support/Fix-for-iOS-15-4-19E5209h-Data-issue-Resolved-with-15-4-19E5225g/td-p/787007

EDIT: sorry, you are all fixed up - good to hear!

Re: No Data

pkaraa — Tue, 22 Feb 2022 21:40:44 GMT

If you are getting data now and you have accessed data in the past with the same settings then there is no need to change anything.

If could just be a network outage in your area.